Reviews

10/10

We always use Mike for plumbing needs We have used him for the last 15 years, and we have never had an issue. He is honest, trustworthy and does a good solid job. He has helped with small to medium projects, and also emergencies and leaks. he is responsive, honest and you really get what you pay for with him. he will quote you a price, explain options, what he is doing etc...and you can decide. There is no pressure. He gives honest advice, and does honest work. We keep his number on the fridge for friends to recommend. A few months ago we had a bad sink leak in the ktchen, and needed a new faucet. I bought the faucet, and do to the difficulty with the job, he did the labor. No questions, no if and's.....done and paid, and at the exact price he stated. Works beautifully.

Approximate cost of services:
$500.00
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Company Response

Hi James,
Thank you for the great review. It was a pleasure working with you and glad we were able to take care of your repairs. We are a phone call away should you need us in the future.
Thank you,
Michael Yuffa and the WaterWorks Plumbing and Drains Team

10/10

Daltony and Raphael came on time, 8 am appt. These two were gentleman, polite, explained all services, and got the job done quick. They quoted the price on site, and maintained a completely clean work process. These guys were genuinely a pleasure, and so professional. The carpets took 8 hrs to dry, but they look like new! I moved the large furniture before, but these guys moved small items and couches, and put all furniture up in styrofoam lifts. They also used foot coverings, and put a temporary carpet over the tile on the mainfloor. They cleaned up after every move. Highly recommended! I will be using this company again for the basement next time.

Approximate cost of services:
$339.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

thank you so much Jamie for the review and the business. Much appreciated. We are so glad that we were able to be of a service and we look forward serving you again in the future. Thank you

Cheers
Adel Majd

10/10

Called waterworks again as we had a sink in our on-suit which never worked since we moved in (7 yrs back). First off Natasha called to confirm, and also sent a confirmation email with the plumbers picture and some info. Best service by a company thus far and we haven't even had the plumber over yet! She also asked if my wife will be alone, and comfortable with being there with a male plumber. She also asked about pets or children which could be an issue. Great service upfront, I have to say! We tried everything. Larry came and gave us the price up front, then got to work. Within less than 2 hrs, the drain was completely clear, snaked down to where it meets other pipes. Turns out that it was connected to the master tub, which had pipes full of grout from the contractors before. Larry did the job quickly, and professional, and charged what he said. he also explained the problem, and showed us. This is the 7th or 8th time using waterworks, and once again we are completely satisfied. Their number is on our fridge. Will be using again.!!! I highly recommend them.

Approximate cost of services:
$316.00
1 of 1 people found this review helpful.
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Company Response

Hi Jamie, thank you for the awesome review and continued loyalty. It is always a pleasure working for you and we look forward to working with you in the future should you need us. Glad to know we are permanently on your fridge. Thank you from Waterworks Plumbing and Drains Inc.

10/10

Brendan and his crew did an amazing job! Quote was right on, work was done quick and mess cleaned up. We had LED pot lights put in our tv room, and 8 in our living room. In addition, they did 4 LED outdoor pot lights in our soffets/overhang on each side f our house to light up the outside/walkway. The LED quality is high, and brightness perfect. Indoor lights were put on dimmers. I have to say, the work looks great! Inside and outside. They guys were professionals and knew what they were doing. They don't waste time, and are polite. It was a pleasure dealing with them after who we had for quotes before. I will most definitely be hiring these guys again in the future. Price was great and negotiable, quote was right on when work completed, we literaly had zero issues with them. My wife and I are quite impressed with the quality of work, and with the workers themselves. I highly recommend these guys if you need pot lights!

Approximate cost of services:
$2,000.00
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Company Response

Thanks for the kind words Jamie. We're glad you re happy with the pot lights. They are certainly one of our favorite products. It was a pleasure working with you.

10/10

Once again we called waterworks because of our basement flooding from drainage blockage. TODD came to our place and was one of the most professional, polite and knowledgeable individuals we have ever encountered. He assessed the problem, explained what it was, the options to correct and the process he will be doing. This is the reason we continue to use Waterworks. It is professionals like Todd whom reinforce the requirement to have trustworthy plumber who can get the job done exactly as stated, and exactly on budget. AS we have said before, we HIGHLY RECOMMEND waterworks for your jobs, small or big. Ask for Todd also. This guy is one of the best!!!! Thanks again guys! You mad the experience go from treacherous to smooth in a short time. We can't thank you enough. Stay well Jamie & Elise

Approximate cost of services:
$350.00
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Company Response

Hi Jamie, The time taken to write such a heartfelt review means a lot to the WaterWorks Team. It truly make us feels great to hear that you had such a wonderful customer service experience. We really do pride ourselves on the level of professionalism, knowledge, trustworthiness, and giving the customer an exact price for their jobs. Once again we really enjoyed your review and thank you. Stay dry!

10/10

We use them all the time for the same reason: Professional, honest, reliable, polite. Craig came to do the job this time. He was very knowledgeable, and assessed the situation quickly. He was able to assess, quote and do the job exactly as he said he would. I would highly recommend the service, and especially their service man Craig. He knows his stuff for a young professional! Highly recommended. We will definitely be using Water Works once again, and would definitely be requesting Craig come back. Jamie & Elise.

Approximate cost of services:
$300.00
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Company Response

Hi Jamie
Thank you for the great review really appreciate it. It was a pleasure working for you and your family. I look forward to being your plumbing and drain expert in the future should have any issues. Don’t hesitate to call. Be more then delighted to come out and service you again
Thank you from Craig at WaterWorks Plumbing and Drain Inc

10/10

Michael was very professional, efficient and honest. He solved our water pressure problems in a flash and had a great deal of knowledge. He definitely went over and above what was expected. He did exactly what he said and as advertised on his website. His pricing was exactly as stated, and much better than any competitors. I would highly recommend Michael from water works for any future plumbing needs.

Approximate cost of services:
$40.00
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Company Response

Hi Jamie,

Thank you for your excellent review. We appreciate your business and giving us the opportunity to take care of you.
We look forward to being your plumbing and drain service provider of choice.

Happy Holidays from all of us at Water Works Plumbing and Drain