Reviews

4/10

asked for quotes for furnace and ac replacement. could only get quotes after several visits from salesman, not by email ...wasting my time. costs extremely high for comparable products but decided to go with company because of reputation and size.Cannot recommend service or customer responsiveness as customer service was poor and not tuned to our needs and availability and installation was very poor with late set-up and contractor having to return following day for parts missed on day 1

Approximate cost of services:
$8,000.00
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Company Response

Hi Martin,
I'm sorry this was not a satisfactory experience. We're happy to review the process which you undertook, certainly email if you'd like to proceed with a review.

Thanks,
Crystal

Crystal Jongeward
Public Relations Team, Direct Energy
crystal.jongeward@directenergy.com

7/10

Lucas was excellent in providing competitive quotes, responding to competitor quotes and in reviewing our concerns re installation, quality and service. Would highly recommend this company to all friends and family. Good price and good installation

Approximate cost of services:
$8,000.00
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9/10

competitive quote, responsive to questions and concerns, installers very prompt, efficient and clean...will use again for our A/C replacement down the road and will definitely be recommending to friends and family

Approximate cost of services:
$4,500.00
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