asked for quotes for furnace and ac replacement. could only get quotes after several visits from salesman, not by email ...wasting my time. costs extremely high for comparable products but decided to go with company because of reputation and size.Cannot recommend service or customer responsiveness as customer service was poor and not tuned to our needs and availability and installation was very poor with late set-up and contractor having to return following day for parts missed on day 1
- Approximate cost of services:
- $8,000.00
- Company Response
Hi Martin,
I'm sorry this was not a satisfactory experience. We're happy to review the process which you undertook, certainly email if you'd like to proceed with a review.Thanks,
CrystalCrystal Jongeward
Public Relations Team, Direct Energy
crystal.jongeward@directenergy.com