Reviews

10/10

We had over 8 quotes from Homestars Tree Removal Service and decided that Brad of Macarthur's Home Service was the one to do the job. His quote was near the middle of the quotes. The reason for choosing Brad was he firstly loves his job and explained the entire process as this was an extremely tough job. The tree had to be 60+ feet high with a circumference of 120". The tree was surrounded by a composite deck, hot tub, pool cabana as well as branches over our home as well as the neighbors fence. Brad and his crew showed up right on time and it was a little over a day to do the removal. I was impressed with how Brad would take the time to find the best angle to cut the large branches as well as having his team in place ready for the cut. I also was impressed with the safety of his workers as well as making sure the limbs were lowered to the ground without damaging the properties. After the tree removal was done and the team cleaned the backyard as well as my neighbors property cleaner then when they arrived. I highly recommend Brad as its more then a business he cares for the people who hire him. Thanks Chris & Susan

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Company Response

Wow that was an amazing review you posted for us
Thank you very much for doing that.
It was a pleasure working with you

MacArthurs Home Services
Brad

10/10

The A/C was blowing no cold air. I called and talked to the owner of the Company on May 27th. He said that they are behind a couple weeks due to the Covid-19 Virus that has limited the amount of vehicles in use. He asked what the issue was and I explained that there was no cold air coming out of the ducts. He instructed me to go to the A/C and check the piping to see if there was frost on the pipes. I said no and he instructed me to hold the pipe that blows Freon into the house and if its cold. I said that it wasn't cold. He said that there was probably no Freon in the piping and will send a person to check for Freon leak and add Freon. I stated that the unit was not even 4 years old and purchased through his Company. I waited for a repairman and by June 15th with the temperature at 86 degrees inside the house I called again. I talked to a lady this time and I told her as per what is typed above. She explained that the owner wasn't a technician and they would have to send a technician and would cost $99.00. The Technician arrived and tested for a leak and told me I needed a new A-Coil located inside the home. Then billed me $225.00 and said that he doesn't repair A/C only tests them. I called Convertible Heating and within 2 days the technicians arrived and replaced the A-Coil. I asked is it a manufacturers defect or poor installation as it was located in the furnace unit. I didn't install it so I can't give you an answer. The bill didn't say if the A-Coil which was under warrantee was included with the removal and replace indoor coil. This bill was $452.00 for just over 2 hours work. I thought the total price was high since in late July 2016 the A/C cost just over $2,100.00. I think I was over charged in that the owner knew the problem and the Technician wasn't needed. Anyway the house needed A/C and we dealt with the original Company that installed the A/C. I decided that if I contacted Convertible Air the price would have been the same. I looked on Homestars and one of their reviews for a technician visit was $125.00. I still have given Convertible Air a 10 as the job was completed and we had A/C. The bill should have had the date on it if another issue happens.

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Company Response

Thank you for this review, we are very grateful for it.

This has been quite a year for everyone, we hope that our small part has made your life easier. We have really enjoyed working with you, and are always here for you 24 hours a day.

Stay well, always.

Marnie Amodeo
General Manager

10/10

I recently had a clogged drain in the basement bathroom. I tried everything to no avail. I researched Homestars as well as websites deciding to contact Dimitry of A TO Z PLUMBING. Dimitry's website was the reason I decided over the others including Homestars reviews. Dimitry arrived on time and was very easy to talk to as he described in detail what he was going to do. Dimitry snaked the drain and the clog wasn't in the basement it was actually 50' from the bathroom. Dimitry located the leak in the driveway and explained that he had to get clearances from Call One before starting to dig. Dimitry called and within days arranged a time to start the job. They were early and after snaking the line one more time the digging started. This was a hard job as it was in December and the ground was clay as well as large boulders that they had to navigate to locate the clay pipe. Dimitry's locate was right where he marked which meant the hole in the driveway was very small. Dimitry's crew replaced the clogged sewer line as it had a 90% blockage and replaced the clay piping with PVC piping. Dimitry also snaked the line right to the sewer which was clear. I highly recommend A TO Z PLUMBING.

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Company Response

Thank you for such a great review, Chris!
Our company goal is to get our job done professionally by investigating as fast and efficiently as possible and to resolve it quickly as well.
My team and I work hard to meet expectations like yours, and we’re happy to hear that we were able to do so.
Thank you for choosing A to Z plumbing and Drain, and for the recommendations!

Best regards and happy Holidays season!

Dmitry,
Master Plumber.

10/10

Our A/C decided to give up and the house was in the high 90's I decided to look through the companies on Homestars deciding that Convertible Heating and Air Conditioning was the one to contact. I called and talked to Marnie Amodeo who walked me through the process of what size of A/C would be the best for our home. Marnie was friendly, knowledgeable as well as funny. The two installers arrived early which was perfect and immediately went to work. They moved the old A/C as it was blocking the dryer vent to a better location. The installers were friendly, knowledgeable and answered all my questions including why they had a thermometer in one of the vents. They cleaned and removed the old A/C as well as made sure that everything was working to their satisfaction which impressed me. The house was in the high 90's and feeling cold air from the ducts brought the temperature down to a comfort level that we like in a very short time. I highly recommend this company and when my furnace goes I will contact them to replace it. My neighbors came over and couldn't believe how quiet the A/C was. A 10+

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Company Response

Hi Chris. So good to hear from you and for taking the time out of your busy day to let us know how well we did. We aim to please, and your positive feedback lets us know, we did just that. We thank you for your kind words in letting us know that you are totally satisfied with the installation. Thank you for any future recommendations. We are always here, if you need us for anything so don't hesitate to call.
Sincerely
Antoinette