Chris

MY WIFE AND I DECIDED TO ADD PERMANENT INGROUND POOL STEPS AND NEW 30 MIL VINYL LINER TO OUR INGROUND POOL. WE DECIDED AFTER MANY QUOTES THAT LAKESHORE POOLS FIT INTO WHAT WE WANTED. PETER, REGAN, NICHOLAS MADE THE TRANSITION FROM EXPLAINING HOW THE STEPS WOULD BE LOCATED INCLUDING A SIX FOOT LOUNGE CHAIR STYLE SEAT. THEY WORKED THROUGH A SNOWSTORM TO INSTALL THE STAIRS. EVERY PERSON WHO HAS USED THE POOL JUST LOVE THE STAIRS ESPECIALLY THAT THE STEPS ARE CUSIONED. I WOULD SAY THAT MOST REVIEWS ARE DONE RIGHT AFTER THE JOB IS COMPLETE AND EVERTHING LOOKS PERFECT. FOUR MONTHS AFTER INSTALLATION I NOTICED WRINKLING IN THE VINYL OF THE STEPS. LAKESHORE POOLS HAD REGAN COME AND SPENT AT LEAST TWO HOURS CHECKING THE WHOLE POOL FOR A LEAK. REGAN DECIDED THAT WE SHOULD EMPTY THE SHALLOW END OF THE POOL SO HE COULD REMOVE THE WRINKLES AND AS HE WAS DOING THIS HE NOTICED A SMALL PIECE AT THE BOTTOM OF THE STAIRS WAS NOT SEAMED. REGAN IMMEDIATELY CALLED THE COMPANY THAT INSTALLED THE VINYL LINER AND WITHIN A WEEK THEY REPAIRED THE SEAM AND CHECKED ALL THE WELDS TO MAKE SURE THERE WASN'T ANY OTHER POSSIBLE LEAKS. IT SHOWS THE COMMITMENT AND PRIDE OF A COMPANY THAT STANDS 100% BEHIND THEIR WORKMANSHIP NEVER ONCE SAYING THAT WE CAUSED THE LEAK IN THE VINYL. LAKESHORE POOLS AND HOT TUBS ARE A RARITY IN THAT THEY BELIEVE THAT THE CUSTOMER HAS TO BE ONE HUNDRED PERCENT SATISFIED WITH THEIR WORKMANSHIP. MY WIFE'S DREAM OF INGROUND POOL STEPS BECAME A REALITY THANKS TO LAKESHORE POOLS AND THEIR EXPERT TEAM.

After researching Homestars we decided that Roman of Green Star Appliances was the person for the job. Our clothes washer stopped working. Roman is a very polite person who still practices covid by wearing a mask as well as covering his shoes with plastic covering. Roman asked what the problem was and within one minute knew what was wrong. Roman explained what was wrong with the washer and that it would be a major job. I talked to my wife and she wanted the washer repaired instead of buying a new one. Roman ordered the part and within a week was back to fix the washer. Roman also explained why the part broke and also took the time to show you the progress of the job. Roman also cleaned a few parts that he didn't have to for no charge. Roman finished the job and made sure that all cycles were working and there was no evidence of him being there as he left the laundry area clean. I highly recommend Roman as he is honest as well as doesn't charge you for the initial visit if you decide to have the work done.

I purchased the Thunder Bay Hot Tub after reviewing for at least 40 hours over the last year to find the right hot tub on the internet for the right price as covid-19 hit the Spa Companies hard as parts to build became hard to get. I finally narrowed it down to three Companies which was hard to do. I decided on Canadian Spa as they had everything on my list of wants for a hot tub. Mitch (Sales person) took the time to show me the plug & plays which is the lower end of the hot tub market and I then told him I wanted a hard wired hot tub. Mitch showed me the other hot tubs then we went into an office and talked about all aspects of life including the hot tub market. There was no pressure to sign a contract or using a sales pitch of this is the last one and somebody else was looking at it. It felt like talking to an old friend as we went over the pricing of the hot tub to delivery and what to expect with delivery. On the day of delivery they gave me a 4 hour window and were there early in the 4 hour period. They had to go through a neighbors driveway through an opened part of fencing and up a foot across the deck and positioned the hot tub exactly where our old hot tub was. I read the manual and was about to add water to the filter when I realized there were no filters. I went back to Canadian Spa and Mitch without hesitation gave me the filters as well as a sponge ball free for my inconvenience. The hot tub has been used daily and is exactly what the brochure and many hours of reviews said it would be. The grandchildren really missed the old hot tub and are enjoying the new one. I can hardly wait for winter as there isn't a better feeling then relaxing in a hot tub with snowflakes floating from the sky. In conclusion from entering Canadian Spa Company to purchasing the hot tub and the follow up of missing filters I highly recommend Canadian Spa for making our dreams come true.

I was recommended by Canadian Spa Company to contact Nav Nikac of Nav Electrical Contractors. I talked to Nick on the phone July 16th and explained that we would need an electrician for an electrical hook up to our hot tub. Nick replied "I will drop by Saturday to take a look at the job" I explained that we already had the 50 Amp service at the breaker as well as the outdoor breaker panel only needing the wiring to the hot tub connected. Nick replied "I will come by Monday July 19th just text your address as I live nearby. I text my address as well as my cell number and home phone number. Nick didn't come to the house, call or even leave a message as I took the day off from work. This is highly unprofessional as he was going to come to the house the next day. I have come to the conclusion that this was a small job and Nick decided that it wasn't worth the time. I have given many reviews on Homestars and this is the first negative review. I had to rush and find another Electrician to do the final hook up. If the job is to small then just say so and we would find another electician.

We had over 8 quotes from Homestars Tree Removal Service and decided that Brad of Macarthur's Home Service was the one to do the job. His quote was near the middle of the quotes. The reason for choosing Brad was he firstly loves his job and explained the entire process as this was an extremely tough job. The tree had to be 60+ feet high with a circumference of 120". The tree was surrounded by a composite deck, hot tub, pool cabana as well as branches over our home as well as the neighbors fence. Brad and his crew showed up right on time and it was a little over a day to do the removal. I was impressed with how Brad would take the time to find the best angle to cut the large branches as well as having his team in place ready for the cut. I also was impressed with the safety of his workers as well as making sure the limbs were lowered to the ground without damaging the properties. After the tree removal was done and the team cleaned the backyard as well as my neighbors property cleaner then when they arrived. I highly recommend Brad as its more then a business he cares for the people who hire him. Thanks Chris & Susan

The A/C was blowing no cold air. I called and talked to the owner of the Company on May 27th. He said that they are behind a couple weeks due to the Covid-19 Virus that has limited the amount of vehicles in use. He asked what the issue was and I explained that there was no cold air coming out of the ducts. He instructed me to go to the A/C and check the piping to see if there was frost on the pipes. I said no and he instructed me to hold the pipe that blows Freon into the house and if its cold. I said that it wasn't cold. He said that there was probably no Freon in the piping and will send a person to check for Freon leak and add Freon. I stated that the unit was not even 4 years old and purchased through his Company. I waited for a repairman and by June 15th with the temperature at 86 degrees inside the house I called again. I talked to a lady this time and I told her as per what is typed above. She explained that the owner wasn't a technician and they would have to send a technician and would cost $99.00. The Technician arrived and tested for a leak and told me I needed a new A-Coil located inside the home. Then billed me $225.00 and said that he doesn't repair A/C only tests them. I called Convertible Heating and within 2 days the technicians arrived and replaced the A-Coil. I asked is it a manufacturers defect or poor installation as it was located in the furnace unit. I didn't install it so I can't give you an answer. The bill didn't say if the A-Coil which was under warrantee was included with the removal and replace indoor coil. This bill was $452.00 for just over 2 hours work. I thought the total price was high since in late July 2016 the A/C cost just over $2,100.00. I think I was over charged in that the owner knew the problem and the Technician wasn't needed. Anyway the house needed A/C and we dealt with the original Company that installed the A/C. I decided that if I contacted Convertible Air the price would have been the same. I looked on Homestars and one of their reviews for a technician visit was $125.00. I still have given Convertible Air a 10 as the job was completed and we had A/C. The bill should have had the date on it if another issue happens.

I recently had a clogged drain in the basement bathroom. I tried everything to no avail. I researched Homestars as well as websites deciding to contact Dimitry of A TO Z PLUMBING. Dimitry's website was the reason I decided over the others including Homestars reviews. Dimitry arrived on time and was very easy to talk to as he described in detail what he was going to do. Dimitry snaked the drain and the clog wasn't in the basement it was actually 50' from the bathroom. Dimitry located the leak in the driveway and explained that he had to get clearances from Call One before starting to dig. Dimitry called and within days arranged a time to start the job. They were early and after snaking the line one more time the digging started. This was a hard job as it was in December and the ground was clay as well as large boulders that they had to navigate to locate the clay pipe. Dimitry's locate was right where he marked which meant the hole in the driveway was very small. Dimitry's crew replaced the clogged sewer line as it had a 90% blockage and replaced the clay piping with PVC piping. Dimitry also snaked the line right to the sewer which was clear. I highly recommend A TO Z PLUMBING.

Our A/C decided to give up and the house was in the high 90's I decided to look through the companies on Homestars deciding that Convertible Heating and Air Conditioning was the one to contact. I called and talked to Marnie Amodeo who walked me through the process of what size of A/C would be the best for our home. Marnie was friendly, knowledgeable as well as funny. The two installers arrived early which was perfect and immediately went to work. They moved the old A/C as it was blocking the dryer vent to a better location. The installers were friendly, knowledgeable and answered all my questions including why they had a thermometer in one of the vents. They cleaned and removed the old A/C as well as made sure that everything was working to their satisfaction which impressed me. The house was in the high 90's and feeling cold air from the ducts brought the temperature down to a comfort level that we like in a very short time. I highly recommend this company and when my furnace goes I will contact them to replace it. My neighbors came over and couldn't believe how quiet the A/C was. A 10+