Two years ago, we had water coming up through floor cracks in our basement. At that time, we called another waterproofing company who installed a C-shaped weeping tile pipe underneath our floor. For two years our basement was water-free, but then water returned, worse than ever before. We called numerous companies (including the initial company who did the work) and everyone else recommended time-consuming, messy and very expensive solutions. Our final visit was from Jamie from RCC waterproofing. Jamie came to our home in a timely fashion and spent a great deal of time with us trying to diagnose our problem. He was patient and professional. He discussed a few options, including "watchful waiting" for more water as our basement was dry at the time. He did not pressure us to make a decision. A few weeks later, my husband and I decided to install a sump pump. We chose RCC to do the work. Jamie returned to our home to discuss the details prior to the crew starting the work. Before moving ahead, Jamie thought to quickly inspect the work that had been done by the other waterproofing company. No one else had thought to look at the work that was previously done. He detected a block of calcification at the elbow that connected the weeper to the main floor drain. Apparently, the work that had been done by the other company was poorly executed, using cheap materials. The drainage pipes did not line up correctly. After the block of calcification was freed, we witnessed a surge in drainage of the water -- water that had built up over years under our home. We recommend RCC highly and truly thank Jamie for his patience, honesty and thoroughness.
- Company Response
Hi Lisa, thanks so much for taking the time to write this review. Our primary goal is to ensure that our customers are content with the services we provide, and we are thrilled to hear you had such a positive experience with RCC. All the Best, RCC Waterproofing.