Two years ago, I posted a very favourable review regarding how Aquaseal fixed the water coming through floor cracks in the basement. Less than two years after their "fix", the water returned -- worse than before. We called Aquaseal, however the representative simply suggested that we spend much more money and install a more extensive system of weeping tile pipes under our floor, even though the first system had clearly failed. We sought the opinion of other local waterproofing companies and one diligent company first investigated the inital work done by Aquaseal. Apparently, Aquaseal's solution may have worked initally, but Aquaseal used a poor quality connector and didn't line up the weeper properly to the main drain. The competitor showed us how a block of calcification had formed at the connection elbow leading to the main drain. This led to a build up of water under our home over two years and the subsequent flooding we had to endure. The other company saved us lots of money. Aquaseal may have had the right solution, but their poor execution cost us more money, headaches and time.
- Approximate cost of services:
- $2,500.00
- Any advice to offer fellow homeowners facing a similar project?
- Shop around and get many opinions. Make sure the solution makes sense -- trust your instincts.
- Company Response
(1) We are sorry you feel this way after 4-6 successful service calls to your home for various leak issues and repairs done by Aquaseal over a number of years. (2) Just to note this complaint from Lisa And Family in Whitby is Married to Robert from Whitby complaintant (3)There was a also a inspection done by Aquaseal Rep in response to water coming up through basement floor furnace confined area only . (4) It was further agreed to deal with a minimal underfloor drain system for this immediate area only (Cost Reflected Small Area only indicated at that time) . (5) Some approx 2 years later Aquaseal was called in again for flooded finished basement .(6) Aquaseal noted to customer that there was a serious issue with the complete house weepingtile system not functioning as intended as so much water was coming up through floor throughout.(7) Aquaseal gave pricing to solve weepingtile problem and customer never responded back.
(8) Complainant stated we used a poor quality fitting (9) Response is we never buy or have bought a lower quality fitting.(10) Sometimes a story is in fact a story what another competing contractor may tell you.
(11) Aquaseal again is sorry for the way you feel which is solely based on what another contractor tells you
(12) Aquaseal is willing at any later date provide any prospective buyer or Real Estate Agent a complimentary Inspection for your property which has a value of $550.00 +hst