I essentially paid $150 to be told that I should replace two high-priced faucets that were leaking. As requested, I sent photos and specs ahead of time. The plumber and his helper hadn't seen either. The plumber did tighten the kitchen faucet and fix the right handle in place. Apart from that, I was told repeatedly that faucets were too old and needed replacing. Crew went to check the basement bathroom faucet. Ten minutes later, crew said the faucet could not be repaired. So, surprise, it too needed to be replaced. Quote to remove and install new faucet: a whopping $399. From the first call to the visit, I sensed up-sell was the unspoken order of the day. Won't be using this firm again.
- Company Response
We are very sorry for your frustration. Our goal at Hoerner is to create a 10 star experience. Andrew it would be best to call the office, and we could look at the invoice and discuss your options. Also we could send another senior plumber to provide you with another opinion. Another option is we could provide you with a name of another reputable plumbing company in the area to provide you with a second opinion on the diagnosis. Thank you from Hoerner office.