After running our 40 year old Rheem air conditoner last summer, we quickly realized that it barely cooled our home and we were stuck with a $700 utility bill for the month of August. Needless to say that was the last time it was turned on. We receieved three quotes and decided to go with Hydro-Flo partly based on price but mainly based on service. Incidentally, they sell Rheem as well, so we figure if it lasts half as long as the old one we'll have gotten our money's worth. An added challenge was that our old A/C was mounted on the roof and we wanted to keep it up there due to the narrow amount of space we have between our neighbour and it also helps with the noise. You can barely hear it while it's running since its not right outside your bedroom window. With that factored in, they quickly pulled together a quote for us and we set up a date to start the install. It was mid-late April so we had to give it a few weeks for the weather to warm up. The guys showed up right on time and got to work. It took a bit of wrangling but we managed to get the unit up onto the mounting bracket on the roof and they got to work hooking it up. They had some sheet metal work to do in the basement and also the existing line set had to be replaced because it wasn't compatible with air conditioners built in this century. After the install was complete it still wasn't warm enough to pressure up and test the system so we had to wait another couple weeks for the weather to cooperate. After everything passed muster we fired up and it worked just as we had hoped. We also got them to replace our old thermostat with a digital one (so much better). Only after we everything was complete, did they send us the bill. I was expecting a higher price than we were quoted since I'm not sure they anticipated replacing the line set and the extra work that went along with that, but I'm happy to say they stuck to the quote and we gladly paid our invoice. I'd also like to add that my very pregnant wife (and I) appreciate how clean everything was at the end of the work day. The guys cleaned up after themselves and kept everything neat and tidy. We couldn't have asked for a friendlier company to do business with. Thanks Todd, James, Tammy and whoever else helped out!
- Company Response
Hi Peter thanks for your review and sharing your experience. We don't always get it right but we're glad everything turned out well on this job and hopefully your Reno's end soon!!! Thanks James