After waiting around all day for my "regular" plumber I thought I would try someone else so I called Justin (referred to me by my son) around 4 pm that same Thursday to see if he was available the next day. Told me he would put me in and call before coming. The next morning he told me he would come midday. He arrived shortly after noon Friday... looked at my two leaking toilets, drained my hot water tank (I thought I had but I had shut off the gas not the water) discussed hot water heater options with me then told me a price and said he would be back in 40 minutes with the parts. He was back within the timeline put in my humidifier filter, replaced the toilet parts, replaced the leaking valve on the 15+ yr old hot water tank and replaced premptively the thermocoupler, relit my pilot light and was on his way... two hours in total from initial arrival to completion. Very friendly, tidy and great at explaining my options.

I had various issues to deal with, a leaking tap, and fireplace that needed attending to. An H vac then also needed to be turned on and seen to.
All this was done very promptly and efficiently. I would definitely recommend Hydro Flo for any of your plumbing and heating jobs.

I contacted James by email and he provided me with options for resolving issues with my lake house heating system. James focused on providing the best solution to fit my needs and I appreciate that. James determined that the boiler needed maintenance not replacement. Other contractors focused on selling me a specific brand of equipment and did not consider fixing the boiler. When the work was done, James dropped off the lake house keys at my home in Edmonton. He then offered to fix a filter problem I had just showed him. It was fixed within minutes and without charge. That's great customer service! I highly recommend Hydro-Flo Plumbing and Heating.

Todd came to look at the job only hours after I called for the estimate. The estimate came in less than half of what a big name plumbing company quoted He came to install it 3 days later. Right on time! He showed me pictures of the roof vent all caulked and installed properly He even installed my microwave for me! I’m very pleased. I will recommend to all my family. Thank you for the great job done !

This summer I used this company for 2 issues with my own water heater and my Mother's. Both times we were very impressed with the quick response and found out it was either a burned out part or a cleaning that was required. I know who I'm calling when it's time for a new water heater.

Needed a replacement for my 15-year-old hot water tank that died peacefully in its sleep. Called HydroFlo and they were there the next morning, got the job done, and for $200 less than another local company advertises on their website as being the "guaranteed lowest price". Great service, very happy.

Adrian

Another company told me they couldn’t find the part for my hot water heater and would be very expensive to change it, over 600 bucks they said then i called hydro flow and they got the part that day and changed it the following morning, excellent service as well!

Called about 3pm on a Friday for leaking water tank and had someone out by 4 pm. Job done by 6.30 pm. Tyler & Taylor were very personable and cleaned up well after job. Will use again.

After running our 40 year old Rheem air conditoner last summer, we quickly realized that it barely cooled our home and we were stuck with a $700 utility bill for the month of August. Needless to say that was the last time it was turned on.

We receieved three quotes and decided to go with Hydro-Flo partly based on price but mainly based on service. Incidentally, they sell Rheem as well, so we figure if it lasts half as long as the old one we'll have gotten our money's worth.

An added challenge was that our old A/C was mounted on the roof and we wanted to keep it up there due to the narrow amount of space we have between our neighbour and it also helps with the noise. You can barely hear it while it's running since its not right outside your bedroom window.

With that factored in, they quickly pulled together a quote for us and we set up a date to start the install. It was mid-late April so we had to give it a few weeks for the weather to warm up.

The guys showed up right on time and got to work. It took a bit of wrangling but we managed to get the unit up onto the mounting bracket on the roof and they got to work hooking it up. They had some sheet metal work to do in the basement and also the existing line set had to be replaced because it wasn't compatible with air conditioners built in this century.

After the install was complete it still wasn't warm enough to pressure up and test the system so we had to wait another couple weeks for the weather to cooperate. After everything passed muster we fired up and it worked just as we had hoped. We also got them to replace our old thermostat with a digital one (so much better).

Only after we everything was complete, did they send us the bill. I was expecting a higher price than we were quoted since I'm not sure they anticipated replacing the line set and the extra work that went along with that, but I'm happy to say they stuck to the quote and we gladly paid our invoice.

I'd also like to add that my very pregnant wife (and I) appreciate how clean everything was at the end of the work day. The guys cleaned up after themselves and kept everything neat and tidy. We couldn't have asked for a friendlier company to do business with.

Thanks Todd, James, Tammy and whoever else helped out!

Hydro-Flo was able to arrive hours after I called them to give me a quote on everything we needed upgraded on plumbing and heating for our renovation project. A number of viable alternatives and options were provided, and their pricing was extremely fair and competitive in the market. After expert suggestions, and work was agreed upon, the staff showed up when scheduled, on time, and well prepared. All work was completed ahead of schedule and to a very high standard. Ever member of the Hydro-Flo staff was friendly, knowledgeable, and easy to deal with while on site. I would (and have) recommend Hydro-Flo to all my friends and family, as well as used them for many other plumbing / heating needs at multiple locations as well as the odd plumbing emergencies.