Reviews

10/10

I have hired KING PRO to complete the interlocking patio and walkway on my backyard in the fall of 2017. I had to re-do my driveway early in 2017 and wanted to re-use my old pavers from the driveway to complete the patio. This team is amazing. I have clearly communicated my requirements for the scope of work, such as depth of the excavation, minimum amount of 3/4" crashed gravel, patio shape, water drainage requirements, etc. I'm very picky customer and I'm always do my homework to understand how the construction project should be executed and completed to get quality results. It is just happened that I don't trust contractors by default because of my bad experience in the past. King Pro has completed the work to meet my project requirements and they have exceeded it. The team has replaced even all damaged grass (for which I didn't specifically asked). Everything was done perfect and fast. Proper depth of excavation, proper amount of gravel and screening, gravel was compacted every 3-inch layer, proper level and proper slope, the contractor has installed the water drainage from under my deck and along the fence, installed good quality polymeric sand to fill the pavers joints, replaced all grass. It was a luxury project delivery. Considering that I’m a perfectionist by nature, and I was very happy - indeed any other customer will be happy with their work. The patio has survived the winter, no single paver was moved - excellent work. The picture is attached, taken today (spring 2018)

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Company Response

Thank you very much for taking the time and for your kind review Oleg. We are happy when our clients happy. We hope you enjoy your new patio and new walkway . Thanks again for choosing us

7/10

I have hired Canada's Gardenland in 2017 to install interlocking driveway and natural stones on the porch. In general, the contractor delivered great quality labour and I was very happy when the job was completed. The winter has passed and I have witnessed that my grey natural stones on the porch start to change colour from grey to yellow and pink. Apparently, in my case. this contractor purchased and supplied low quality natural stones from some cheap Indian supplier at HWY7 . Perhaps, the stones supplied were coloured in grey during the production of the slabs and sold as natural grey stones. They are not grey after first winter, became pink and yellow. I have contacted the contractor, he placed a visit, akcnowledged the problem but refused to address the issue as a warranty problem. After negotiations with the contractor, I have agreed to get the problematic stone cost refund in exchange of signing the warranty waiver letter for porch (stone only). I still have to pay the labour to remove bad stone and install a new stone if I wish to resolve to problem to my full satisfaction. It was my choice to agree to this partial settlement (25% cost - stones) while loosing the most (75% of cost - labour to fix) simply because I didn't want to take this case into Small Business Claims Court. Perhaps, some people in my case would want to get all $3000-4000 back via dealing in the court with such situation. The pictures are attached.

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10/10

I have hirred HotWire to install exterior potlghts in 2 story resedential home. Several potlights needed to be installed in the soffit without access available from the attic - a challenging area. While other contractors start to tell you story about how difficult to make this type of installation and there is too much labor and it cost more money and bla..bla..bla. Hotwire sales (Hanna) gave me estimate in 5 minutes over the phone with easy approach - fixed acceptable cost per potlight no matter where they need to be installed. I have scheduled an appointment for the installation and on scheduled day at 7:30 AM the crew has arrived and completed an excellent job. Teamlead Oris was able to answer all my questions regarding how, where and why, including challenging wiring options from the basement to the attic above 2nd flor. I'm perfectionist by nature and engineer at work, and very often I have issues with constructors because they can't (or don't want) to answer my questions or they get upset if I try to communicate my opinions. This time it was not a case. Hotwire team made my day. It was very easy to deal with them and they performed excelent and proper work. I highly recommend Hotwire to anyone who need work done well and get their questions answered. Thank you!

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Company Response

Dear Oleg, we thank you for choosing hotwire and hope you are enjoying the new potlights. All the best your vaughan electricians Hotwire.

9/10

I'd like to share my experience with having Loctite to complete driveway / walkway interlocking and porch copping. The project was completed 1 week ago and in it is now in the phase of addressing several issues. I will simply list what I liked and disliked: What I like: - Reasonable price if you manage to negotiate - The owner (Greg)did accommodate my request to change the stone as it was not ordered yet. - Loctite comes back and addresses immediate issues which I wish not have to begin with (moving copping step stones, shifting stones, joint sand is washing out). - I wasn't asked for all these multiple payments upon excavation, upon stones delivery etc. I paid the balance after the job completed + tips (even with the issues which I discovered later) What I disliked: - Waited almost 2 month from the time I have signed the contract where was specified that job must be completed by July 1st, it was completed near 4 weeks later. - Waited 3 weeks between my paving was taken off until interlocking job completed. - Had to manage / oversee the project coming home early or during the launch, otherwise I would get not exactly what I asked ((placement of grey and beige stones). - I was expecting that stones will be installed with one of 3 patterns suggested by manufacturer, I was flexible with which pattern they do it and didn't put in the contract and I was WRONG. Loctite installed the stones randomly. Why is it bad? Because now I have many random places where joint line between breaks goes continuously straight along 5-7 bricks and this becomes a small "river" when raining and washes joint sand out. In fact, I came home during the launch and have asked to use a pattern but was not able to get one as it was not in the contract. More then that, a crew member who did placed the stone on the driveway doesn't know any pattern and told me that I'm first customer who wants a pattern. Nice. - Several issues immediately after job "done": 1. 2 copping stones on the top step (porch level) were not glued well and where shifting. Ryan (lead of the crew) fixed this, in fact, he was very responsive to come and address the issue. 2. About 8-10 stones where shifting on the porch - Ryan came and quickly re-packed most of them. 1 or 2 still moving. 3. Border stones (about 10) in a curved area of my walkway before steps are moving when you stay on them. - Promised that it will be fixed by installing a retainer. – this has been fixed by now. 4. Jointing sand that was used to fill joints between the stones is washing out. I just learned that Polymeric sand needs to be used, which hardens after wetting, and stays much longer. Called the owner (Greg) about this issue, he told me that I didn't pay for polymeric sand. Excuse me? I was never told that there are different types. - Salesman (Scott) is a friendly guy and he will tell you several time that he will take care of you, but you likely will never see or hear him again after you paid commissions. He spend just 20 minutes with me, did beat other estimates, signed me and that was all (this was a reason that I had to change stone type, and some design, we never discussed patterns, we never discussed polymeric sand, etc). Just before the excavation task to begin, I have decided to do interlocking of the entire driveway (not just walkway as originally), was making an arrangement on additional cost with Greg, and it was higher than estimates given by the salesman originally. I just agreed to pay more, whatever Greg asked. What do you think next? The salesman shows up the next day to get his 10% commissions. Question is what for? OK - I have paid. The job is done; minor issues with border stones and washing sand have been addressed and solved by Loctite. Tips: Learn best practices for interlocking jobs; be informative about how it supposed to be done. Include everything in the contract, take your time and don't rush, let the salesman spend time with you and earn his commission: Specify pattern, what stone type and color, specify on the drawing where is a brick of different color, specify how deep excavation is (inspect it), specify how many inches gravel (inspect it) and amount of screening sand, write that polymeric sand must be used, specify deadline date when the project should be completed and what happens if it is delayed. Read on the back of the contract (if you can :-) ) I thank you for reading my review and hope it will help you to make informative decision when you hire a contractor to make interlocking for you. UPDATE: Loctite did address outstanding issues. I have agreed to pay $0.50 per sq. feet to re-sand the driveway with polymeric sand. Overall: I'm satisfied with the end result. Important is that Loctite (even after they get paid) does all possible to fix outstanding issues and keep their customer happy. This builds a confidence that with Loctite you will get repairs done during the warranty period. Thank you, Greg!

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Company Response

Oleg

We spoke yesterday about these isues and I told you that I will take care of them by the end of the week. I am on a job out if town and till then, but as I told you it will be taken care of. As far as the poly.sand as I said it is extra we would be happy to do it for you at the regular price we charge for the poly sand and we will remove the exisiting sand that is there at no charge to you I agree with you that you should have been offered the chance to get the poly sand for that I am sorry.

Please change your review to reflect the repairs done on your job when they are done to your complete satisfaction.

Thx.

Gregg