Reviews

10/10

Toronto's Softub experts work here! Time and time again, I received excellent support from Mark, Talon and team. We've had various issues with our Softub in the past: sidewall bubbles, ant nest damage, fried thermostat probes (Warranty), GFIC replacement (Warranty), leaking pipework, replacement parts and consumables... and each and every time Mark and team has the answer! They are easy to reach by phone or FaceTime and an excellent source for information and parts. And most importantly, Mark is always ready to help troubleshoot instead of draining my wallet on test-and-see solutions. I could have been hosed more than once-over by now - and probably would have sold the Softub by now - but Mark and team make is easy and affordable. That keeps me coming back time and time again, with pleasure. Overall, I would recommend Poolmaster for Softub parts, service or sales.

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Company Response

Hi Patrick, We are here for the long haul! Thank you for kind review. We do what we can do help out, technology is a wonderful thing. Facetime is a great tool. We are here for long term relationships. Honesty is key! We are here to help anytime.

10/10

Very satisfied with the work from Avenue Road Masonry. Chris was excellent the whole way through the project. He was very helpful answering questions and was very passionate about masonry. Every promise made was delivered. Avenue Road Masonry tore down an old and improperly decomissioned pot-belly stove chimney shared between us and our shared-wall neighbour in preparation for a roofing project with Avenue Road Roofing. Avenue Road Masonry prioritized the project to get in ahead of the roofers. At the same time, we also elected to re-build our 1923 chimney that is still in used for wood-burning fires. Altin and crew came out and spent about 1.5 days on the project, tearing down on the first half-day and leaving the property water-tight. The work was well-planned and the crew left the property cleaner than when they arrived. The following day, the chimney was re-built using brick I had selected. Chris was excited about the material and the final product looked incredible. I am sometimes too handy for my own good, and could not find a single issue with the work - the rebuild is even more plumb than the supporting brick below and the chimney now looks better than the rest of the house! I regret not having contracted Avenue Road Masonry to complete more work at the property and will certainly contract them again in the future for pre-cast window sills, repointing, and other masonry repairs that come up in the near future. Highly recommended; true craftsmen here!

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Company Response

Thanks Patrick,

I'm glad your happy with work and took the time to visit Kreitmaker and pick the bricks out. As you know the IB stock bricks you selected are my personal favorite!! Thank you for the great review i will let Altin know you think the chimney looks better than the rest of the house. He is an asset to our team and truly takes pride in his work! Until the next project.

Cheers,

Chris

1/10

We contracted Brock on 2017/11/30 to replace a dated patio slider and two small single-pane fixed windows by the fireplace in our 1923 semi. Installation took place on 2018/03/26. Overall, I would like to share that I am quite pleased with the product from North Star but regrettably disappointed with the installation from Brock and the subsequent follow-up service, or lack thereof. Beginning onsite, we encountered an issue with the installation of exterior flashing on the patio door with exposed unfinished and sharp edges of flashing. After challenging the contractor onsite and being met with 2-3 minutes of excuses, the contractor produced a solution and the issue was fortunately resolved to my satisfaction. After the installation contractor departed, we had further concerns with insufficient use of spray foam/insulation and levelling shims on the patio slider, and after taking a level to the windows, finding that they are not true/level. When challenging the contractor onsite, we were met with rude lip service and dismissed immediately. Lastly, after paying a premium for interior colour finish, the contractor completed a sloppy touch-up pen job and we were told after 4-6 hours drying time, it would be unnoticeable. Needless to say, the issue didn't go away. Brock did send a remediation contractor who firstly confirmed my three issues were valid. He cleaned up the touch-up paint issue to our satisfaction. The contractor also insulated and shimmed the door, but did not reinstall it and after 8 months the door has a difficult time locking appropriate due to the botched installation. Brock never did resolve the unlevel/plum windows but I was told the office would contact me as the contractor was out of time. It also became clear the remediation visit was self-serving: the contractor took several pictures to go back to the third-party installation contract and make a claim. Knowing that, I had clearly and justly asked for compensation at this point, knowing the contractors have been onsite for the purposes of taking photos of the issues for recovering costs from the installation contractor. Natalie in the office subsequently committed to getting back to me on May 3rd re: "customer satisfaction" opportunities and failed to do so. After weeks on end of unreturned emails and voicemails to both Natalie and Samantha, I regrettably gave up mid-June with no further options but to share my experience with everyone I know. Should Brock choose to respond to my review, please send me the refund cheque I have been asking for and am rightly entitled to, for the labour portion of my installation, and then we can talk.

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Company Response

Patrick,

We would like to extend an apology for the issues that occurred during your experience with us. Your review has been given to Upper Management, as well as Natalie Wynter our Customer Relations Manager. She will assist in having this rectified and will also address your request for compensation. At your discretion, you may reach out to Natalie at nwynter@brockwindows.com or by telephone at 1-800-449-3808 ext. 1106.

Regards,
Brock Doors & Windows Ltd.