Poolmaster Canada Inc

Swimming Pools, Spas & Hot Tubs
1875 Leslie St Toronto ON M3B 2M5
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91%

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Reviews for Poolmaster Canada Inc

Average customer rating:
9.4 10 (76 reviews)

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Patrick.Tallon in Toronto
Patrick.Tallon in Toronto
3 reviews Toronto, ON
10/10

Softub Experts

Toronto's Softub experts work here! Time and time again, I received excellent support from Mark, Talon and team. We've had various issues with our Softub in the past: sidewall bubbles, ant nest damage, fried thermostat probes (Warranty), GFIC replacement (Warranty), leaking pipework, replacement parts and consumables... and each and every time Mark and team has the answer! They are easy to reach by phone or FaceTime and an excellent source for information and parts. And most importantly, Mark is always ready to help troubleshoot instead of draining my wallet on test-and-see solutions. I could have been hosed more than once-over by now - and probably would have sold the Softub by now - but Mark and team make is easy and affordable. That keeps me coming back time and time again, with pleasure. Overall, I would recommend Poolmaster for Softub parts, service or sales.

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Company Response

Hi Patrick, We are here for the long haul! Thank you for kind review. We do what we can do help out, technology is a wonderful thing. Facetime is a great tool. We are here for long term relationships. Honesty is key! We are here to help anytime.

rogerintoronto
rogerintoronto
20 reviews Etobicoke, ON
10/10

Soft Tub 300

We received amazing service and expert advice from Mark at Poolmaster as we decided on this product. The Soft Tub 300 is fantastic and exactly right for our townhouse backyard deck. Delivery was perfect and we are so happy. Highly recommend this product and this company. Thank you so much for everything!

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Company Response

Hi Roger, Thank you for your review. I am happy to hear delivery and set up went smoothly and even happier we were able to make you so happy. You will have years of enjoyment to come with your new Softub! Give us a call anytime if you have any questions or concerns. Don't be shy!

Maryam
Maryam
0 reviews Toronto, ON
10/10

Pool services

Poolmaster team have been so helpful. I’ve been working with them for last 2 years and compare to the other 4 companies that I worked with, Poolmaster is the most reliable one. They are on time and so knowledgeable about what they do. Their team answer all of your questions without any hesitation. Pool is always clean and clear after their visit...

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Company Response

Hi Maryam, Thank you for kind words. We have a great team in place and we all try hard. It's nice hear hard work is appreciated.

AS
AS
2 reviews Toronto, ON
10/10

Excellent Service and Advice

I do most of the work on my pool by myself but I get my water tested and buy my supplies at Poolmaster.

I am very DIY around my house and Talon and Mark are very knowledgeable and generous with their time and expertise to guide me through whatever help I need to get the job done.

I strongly recommend them for whatever work you need done.

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Company Response

Hi AS, We do appreciate the recognition for Mark and Myself. Thank you for kind words. Keep in mind you can always FaceTime us and we can see what your doing/working on and help that way!

Private User
Private User
Private User reviews Toronto, ON
10/10

Poolmaster Above and Beyond!

Bought a house in the Bridle Path and used the the existing pool company ( Bonavista) as they installed the pool here! Used them for a year and was not happy with their service very unprofessional! Started with them this year as the pool is quite complex but again not happy with them, terrible service, unprofessional crew, management hell to deal with!
Called Poolmaster and what a difference! Professional, helpful, and pleasant to deal with! Willing to accommodate our requests without hesitation! I highly recommend them!

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Company Response

Hello Private user, Thank you for the kind words we do try very hard! It's nice to see our efforts appreciate/recognized.

Thanks again!

gayle
gayle
0 reviews Toronto, ON
10/10

Pool Heater

Poolmaster installed a new pool heater for us. The job was done professionally and our property was well maintained. We are very happy with their service and expertise. Poolmaster is very dependable. It doesn't matter when we contact them we hear back and they are willing to help asap. That is so appreciated. We highly recommend them ! Best Gayle

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Company Response

Hi Gayle, Thank you very much for the kind words. We have a good group here and try hard.!

John in North York in Toronto
John in North York in Toronto
0 reviews Toronto, ON
10/10

Exceptional service

When my saltwater chlorination system started showing signs of failure, I called Poolmaster and was put in touch with Mark, who was most helpful. First, he stayed on the phone with me and led me step-by-step through a sequence of diagnostic steps. When he suspected a problem with a particular component, he advised me on how I could service it myself (I wanted to learn how), and gave me a detailed list of steps to follow. He even emailed me with some reference material for future use.

I appreciate Mark's knowledge, willingness to help and patience, and I enjoyed learning a few things from him!

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Company Response

Hi John, Glad Mark was able to be so helpful and get you through troubleshooting and repairing your salt system. Give yourself a pat on the back also. Team effort here.

Michael P.
Michael P.
0 reviews Toronto, ON
10/10

Softtub

I've been going to Pool Master for years for softub repair and supplies. They have great customers service and a lot of accessories and supplies to choose from. The owner was generous when he gave me a patch for the outside of my softub for no charge. I would definitely recommend Pool Master!f

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Company Response

Hi Micheal, we are hear to help. I saved extra materials specifically to save someone's tub with a nice patch. Glad you were able to benefit from that. Thanks again for your kind words are continued loyalty.

skerl
skerl
0 reviews Toronto, ON
10/10

Instal pool pump and new timer. On-going in-store purchase of pool chemicals and pool equipment.

The staff at Poolmaster Canada Inc. provided excellent advice and service (as usual) recently when I needed to replace my original pool pump and had a pump timer installed at the same time. I really appreciated the quality and great timing for completing the job. Over the many years that I have been making Poolmaster my “go to” source for all of my pool and spa needs, I have especially appreciated the professionalism and honesty of Tallon and his staff and the fact that they will not recommend unnecessary work. I also always find the chemicals and equipment that I need in their well stocked show room in North York (near Leslie and York Mills) which is a short drive from my home.

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Company Response

Hi Frank, thank you for kind words and continued years of loyalty.

10/10

Polaris Repair/Help

Mark at Poolmaster Leslie recently fixed my 5 year old creepy crawler. He called before he did the work to explain that a key part was faulty and should be replaced. I approved the repair. Then he texted a couple days later to make sure it was working ok. It was running too fast, he talked me through what to do to slow it down, it worked. Then he texted again to make sure the adjustment worked. Service above and beyond. Thank you Mark

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Company Response

Hi Mr McNeil, glad we were able to service your cleaner and bring it back to tip top shape. I'm happy to hear Marks follow through/customer service, he tries hard!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Poolmaster Canada Inc

With over 40 years of industry experience, POOLMASTER has set itself apart from others. We are Toronto's largest SOFTUB dealer, offering everything you need to get into soothing, relaxing hot water. From sales to after purchase service (including repairs, replacement parts, accessories, and chemicals), POOLMASTER has it all! We have a complete lineup of SOFTUBS and accessories in stock, year-round.

Annual pool openings and closings, weekly service, liner replacement, safety covers, concrete refinishing, are all part of our pool maintenance services.

CATEGORIES
Swimming Pools, Spas & Hot Tubs and Tile & Stone Contractors
PRODUCTS
Pool pumps Pool Heaters Pool Filters Salt Systems Ionizers Uv Systems
SERVICES
Pool opening/Closings Weekly service Repairs
BRANDS
Pentair Jandy Hayward
WEBSITE
http://www.poolmaster.ca/
YEAR ESTABLISHED
40
NUMBER OF EMPLOYEES
15
RETURN POLICY
In store credit only.
PAYMENT METHOD
cash,cheque,debit,visa,mastercard,amex
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-5 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.