An excellent experience, from beginning to end. I needed to rebuild an existing retaining wall, and I wanted it to continue to match other walls near my patio. When I was obtaining quotes, Chris (the owner) patiently answered my many questions. His answers made sense (unlike some of his competitors), and he was honest about what we might face once we took down my existing retaining wall to rebuild it. A very refreshing approach.
James and his team were fantastic. They meticulously dismantled my wall, so they could reconstruct it to match the other walls near the patio. They took the mortar off, and cleaned, each stone. When we did uncover the base, Robert (the Production/Service Manager) came to the site and James and Robert patiently explained my choices and the pros/cons of each choice.
Speaking of Robert, he checked in every day. Usually, he visited the job site, and he also checked in via phone. The crew would take pictures at each step of the process, so he always knew what was happening. I was able to be at home part of each day, but if the client can't be, this is a huge advantage. You can clearly see what has happened on your job at each step.
Chris also visited the site, which was much appreciated.
James is a true craftsman and artist. His design for the new wall was much better than the original, and it flows better with the other walls. He does beautiful work.
Meanwhile, Altin did a fantastic job rebuilding my chimney and ensuring it is now structurally sound. Plus, he did a great job parging some crumbling bricks on my front porch.
At the end, James and his team meticulously cleaned up. I have complete confidence the jobs were done correctly and I am so happy I chose Avenue Road Masonry!
- Company Response
Thank you so much for the review and choosing us for your project! I'm glad you had a pleasant experience with our crews and make sure to give your father a big thank you for referring us to you!!