Jim in Toronto

I had an exterior basement door installed on April 2. I had placed the order in late fall and stated that I wanted installation at the beginning of April when we returned from a 2 month vacation on Hilton Head Island SC. We were given the installation date of April 2 and weeks prior to the installation we were contacted to confirm the installation date, time and the names of the installers. The installers showed up promptly on April 2 and completed the installation in less than three hours. The job was perfect and the basement and outside were spotless. This is the third door I have had done by Brock and I would recommend them highly.

I have an extended warranty for my Lennox furnace and air conditioner. I have them serviced yearly. On two occasions over the past three months I noticed that the furnace didn't come back on after a power outage. The breaker was still on as was the power switch. I called Service Experts and had a technician out the next day. He diagnosed the problem as a defective mother board that was covered under my extended warranty. The part was ordered and installed the next day. John Park the technician not only installed the board but took time to quickly look at the furnace and pump to make sure everything was ok. I was pleased with the quality and timeliness of the response.