Very good, courteous and efficient service. Very quick in providing an estimate and confirming a date. Service was clean and quick and all my questions and concerns were answered respectfully. Would definitely recommend to anyone.
Hi Petra thank you so much for writing this review it is greatly appreciated. Have a great day.
Great service and a fantastic job. We look forward to having them come back in the spring. Thanks for your excellent work, it was a pleasure doing business with you.
Your very welcome see you in the spring.
This is not a professional company!
Please do your research before hiring this company. They arrived at 9:20am with a truck too small and left at 2pm without finishing, saying there was no more space and that we should find someone else to move and store the rest. This is impossible to do last minute so basically we were helpless. They claimed it was our responsibility to know the size of their trucks? After many frantic calls they finally agreed to return and eventually came back at 11:00pm for the rest.... for an additional charge, of course. This incompetent company, with whom we had prearranged 5 days of storage, now said they would be charging us double storage and double truck/manpower because they couldn’t fit our stuff into the small truck they showed up with in the first place. The nightmare wasn't over though. When our furniture was returned almost all of it was damaged because they had not use any blankets when loading from storage to truck. Not one piece was covered or protected. Everything, even mirrors and wall art, was just piled into the truck and left to rattle around. We were shocked to find all our wood furniture was damaged, our glass table was scratched, our leather furniture scuffed. Most of it now requires professional restoration. We were never told truck size could be an issue, they never said where our 2 separate loads of furniture were stored, they left us stranded for 9 hours, they had no interest in seeing the damage, they offered no compensation and they never showed us a detailed invoice. For a 13 km move, and for damaging our furniture, they tried threatening us into paying over $3500! Our cleaning and repair costs will by far exceed this amount. Do your research and save yourself lots of grief. Their customer service is non existent and/or simply doesn't care so they won’t help you and they likely have no insurance even though they originally told us they did. For additional on-line complaints you can check the Better Business Bureau or The Squeaky Wheel
Hello Petra, we at Metropolitan Movers strive to provide our clients with the best service we can. As well, we always do our best to investigate any issues and complaints. After looking into your complaint we found that you sent our crew away at the end of the job without signing any documentation and without submitting any payment. You were in contact with the crew manager on several occasions addressing your concerns afterwards, and at that time, it was explained that in order for us to proceed with your complaint in any form you must submit a full payment for the servics provided. Therefor suggesting that we have ignored you is not accurate. You are welcome to be in contact with our CS department for further clarifications.
I have purchased several times from this store. They have a good variety of flooring, great prices and efficient and friendly service. Would definitely recommend to anyone needing qualify flooring.
Hi Petra, we are sorry that you were not happy with the payment method limitations taht we are required to follow. Unfortunately, we do not have a choice due to the relatively recent advent of PIN credit and debit cards. It is the policy of our payment service provider that all purchases made via credit card must be either PIN code verified or signed. This is a rigid requirement that we are unable to deviate from. Thus, while customers call call in to provide a credit card deposit over the phone, they must physically attend with their card to pay the balance so that they can either enter their PIN code or sign the credit card receipt/slip. We hope that you are happy with your new floor in any event.
