Reviews

10/10

After having lots and lots of problems with another pool company, called up Ultimate. Came out same day and saw problem. Fixed it. Followed up next day to make sure still working. Now have hired them for weekly maintenance. Always so patient with me and my questions. Very knowledgable about pools. Best pool shop in Oakville.

Approximate cost of services:
$100.00
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Company Response

Jenny,

Thank you for review, we are glad we were able to help you out.

Grant Hildebrand
Ultimate Pool Service Inc.

0/10

My husband and I recently bought a new home with an inground pool. We immediately wanted to convert it to salt pool and chose to go with Total Tech basically because they sold the Jandy line of products. It was almost 2K more than any of its competitors but we were assured that it would pay off in customer service. We were promised that they would get the pool up and running for us, that it would be maintenance free. After the install was done, they told us to dump 10 bags of salt into the pool. After we blindly followed their advice (even though we had asked again and again for them to do it for us, as we really did not want to be maintaining the pool on our own at all), we had piles of salt on the bottom of our pool. That was the end of the customer support. The owner came by and suggested we "stir" the pool as sometimes it takes a while to dissolve. After talking with other pool companies, now I know that's total BS. Also he took a water sample, and never called us back. Claims he came out several days later to check on us, but we weren't home. Hmm... maybe he should have called us first. When you actually get the owner to call you back, it's never his fault. Called a different pool company (Ultimate),and they were awesome. Problem fixed in 48 hours. Also purchased a polaris sport pool cleaner, top of the line. Too bad, it broke down. Called Total Tech, still waiting for their call back 2 weeks later. Called polaris myself, new part shipped out. Thanks Total Tech, you are sooo Total Trash.

Approximate cost of services:
$10,000.00
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Company Response

Due to the anonymity of this website it is difficult to know the legitimacy of this claim as all the information in this submission doesn’t appear to be accurate.
Total Tech Pools and our employees strive to provide the highest level of customer service and we always honour our commitments. In addition to our high level of in store service, we have many avenues for our customers to take with regards to problem resolution. We have been an A+ Member of the Better Business Bureau for many years and we are also a member of the Pool and Hot Tub Council of Canada. Both of these organizations have an avenue for customers to submit any concerns and they will provide 3rd party resolution. Neither of these groups have been contacted with regards to this matter.

Total Tech Pools has been providing quality products and services for 20 years. We receive countless awards to recognize our commitment to our customers and the industry we are a part of. Most recently we won the award for Oakville Small Business of the Year 2009 at the Oakville Award for Business Excellence and two awards from the 2010 Oakville Beaver’s Reader Choice awards including Diamond Pool Company and Platinum in Pool Service Company.

With regards to specific comments of this posting:

Total Tech Pools offers a fair price guarantee policy. If our customer can find the same products somewhere else cheaper than we will also match the price as long as we are quoting on total cost of project (including installation). So I am not sure how we were “2K” more than our competitors.

There is no such thing as a maintenance free pool. We can reduce the amount of maintenance a customer has to perform on their pool by installing things such as salt water generators and robotic cleaners. This does not make a pool maintenance free but with properly balance water chemistry it can dramatically reduce the attention required.

When converting to a salt water system it is common to have large amounts of salt at the bottom of the pool as a large amount of salt is required to bring the concentration up to the required levels. By simply putting your pool brush on the end of your pole and stirring it around, this normally resolves the issue.

The owner of our company is one of the most experienced and knowledgeable professionals in the industry. Often it is easier for customers to bad mouth then it is to deal with reality of their situation when they are hearing answers that they do not like.

I am sorry that your experience wasn't the best however I don't think your posting is 100% accurate.

Any customer (new or existing) please do not hesitate to contact me to discuss any question, concerns or problems. Thank you, Terry Jepson - Manager Total Tech Pools Oakville