Reviews

10/10

Drain King was prompt and found the tree root clogging the drain. Arranged for all the city inspections, etc quickly in order to dig down and replace the necessary pipe as we couldn't use the plumbing until fixed. Offered a 20 yr warranty on the work.

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Company Response

Thanks for the review Joey!

Glad we could solve your drainage issue within a reasonable amount of time!

-Drain King Plumbers

10/10

Friendly service and communication throughout the project, doors are quality and installation went smoothly (one door did swing closed by itself, but I was able to fix that by bending one of the pins slightly). Price was reasonable given the quality of the work.

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Company Response

Thank you very much for taking the time to write us!

10/10

Good communication, showed up on time, and opened our fire safe (SentrySafe) in 5 seconds without damage. He took all the appropriate safety precautions (mask, etc.). Easy payment. Great locksmith!

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Company Response

Thank you for the review, we do our best to keep in touch and keep safe during these trying times.

9/10

Disclaimer: Magic Windows offers $50 for a positive review (I did not accept.) Magic Windows are decent quality and have good features. They operate well, and the built in retractable screen and blinds are handy. Installers were friendly and did a good job. We had some concerns with the original windows, but the people at Magic Windows were very receptive and took care of it promptly. The pictures attached to this review no longer reflect the final windows, but there's no way to remove them for some reason.

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Company Response

Hi,

My name is Lior Goldenberg and I'm the Director of Customer Experience at Magic Window Innovations. Firstly, thank you for the review - it's important to us that consumers read honest experiences about our company. The grilles you're referring to are called SDL's (simulated divided lites) and are meant replicate the look of traditional window design. You're definitely right - the workmanship on them is not to our standards. The good news is that we can remove the exterior and interior grilles and re-install them on site! I wish you would have given us a call as soon as these windows were installed so that we could have fixed this for you. We would have gladly done so by now but you never reached out to less us know you were unsatisfied. Judging by the colour of the trees and foliage in these photos, it seems as though these windows were installed earlier this fall. I've searched our installation list for projects with SDL's but the list is simply too large to narrow down to one consumer. I also can't pull up your file because you haven't provided your real name in this review. Can you please send me your info to lior@magicwindow.ca or call me directly at 905-856-8805? I'd love to send our grilles design specialist to your home so that he can fix them for you.

Also, we offer $50 dollars as a token of gratitude for our consumers time. We know how busy our clients are, so if they've taken the time to write a Homestars or Google review about us then the least we can do is offer them a small gift.

Cheers,

Lior Goldenberg
Director, Customer Experience
Magic Window Innovations.

10/10

We have a single Hometech awning window, installed by Galaxy Windows about 2 years ago. It's my favourite window in the house. Very well made, operates smoothly, it's as good as new after 2 years, and it came nice and clean from the factory, which doesn't always happen (speaking from experience).

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Company Response

Thank you for choosing Galaxy window, one of our premier dealers. We are pleased to hear you are happy with the product. Thank you for taking the time to post this positive review.

10/10

Galaxy Windows installed 3 exterior doors and 1 window for us about 2 years ago. They were great. They used quality products (Hometech windows and Novatech doors), and everything's holding up well. The only downside was that they initially said they'd install a door knocker and dead bolt for me, but on installation day the installer said "we don't do that" so I had to do it myself. Not a huge deal. We recently had more windows replaced, and for some reason used another company, and the experience makes me appreciate Galaxy Windows all the more, which is why I wrote this now. I'll definitely be calling Galaxy next time.

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Company Response

Hello Joe,
Thank you for your constructive feedback and a great review! We will be happy to serve you in the future. Please give us a call so we can find your file.
Best regards,
Galaxy Windows