Disclaimer: Magic Windows offers $50 for a positive review (I did not accept.)
Magic Windows are decent quality and have good features. They operate well, and the built in retractable screen and blinds are handy. Installers were friendly and did a good job.
We had some concerns with the original windows, but the people at Magic Windows were very receptive and took care of it promptly. The pictures attached to this review no longer reflect the final windows, but there's no way to remove them for some reason.
- Approximate cost of services:
- $14,000.00
- Company Response
Hi,
My name is Lior Goldenberg and I'm the Director of Customer Experience at Magic Window Innovations. Firstly, thank you for the review - it's important to us that consumers read honest experiences about our company. The grilles you're referring to are called SDL's (simulated divided lites) and are meant replicate the look of traditional window design. You're definitely right - the workmanship on them is not to our standards. The good news is that we can remove the exterior and interior grilles and re-install them on site! I wish you would have given us a call as soon as these windows were installed so that we could have fixed this for you. We would have gladly done so by now but you never reached out to less us know you were unsatisfied. Judging by the colour of the trees and foliage in these photos, it seems as though these windows were installed earlier this fall. I've searched our installation list for projects with SDL's but the list is simply too large to narrow down to one consumer. I also can't pull up your file because you haven't provided your real name in this review. Can you please send me your info to lior@magicwindow.ca or call me directly at 905-856-8805? I'd love to send our grilles design specialist to your home so that he can fix them for you.
Also, we offer $50 dollars as a token of gratitude for our consumers time. We know how busy our clients are, so if they've taken the time to write a Homestars or Google review about us then the least we can do is offer them a small gift.
Cheers,
Lior Goldenberg
Director, Customer Experience
Magic Window Innovations.