Overall a very good experience. The salesman (Som Phamisith) was helpful, well informed and not pushy. The price was very competitive and after- sales follow up to confirm delivery and warranty details was quick and helpful. Delivery took place on the date promised.
We recently had to have our 100 year old water main replaced. Mr. Rooter Ottawa managed the project and did the plumbing, and they hired George Brown Excavating to excavate the trench from the city standpost to the house foundation. Initially we were quite concerned about the potential for damage to the roots of a large tree in our front yard, and to the landscaping which consists of a retaining wall built with large stones (too large to move by hand). We needn't have worried. Plumbers Ryan and Graham were efficient, clean and courteous and left our basement floor looking almost like new. Backhoe operator Dave was very skilled at his job and he and his assistant Alex did minimal disruption to our landscaping and even replaced the stones afterwards, even though this was not covered in the contract. They also left the street in front of the house cleaner than when they arrived. Mr. Rooter General Manager Peter McGrath managed the project and did a great job of keeping us informed of the workplan every step of the way. We would highly recommend both Mr Rooter Ottawa and George Brown Excavating.
Thank you for sharing your experience! These projects can often be overwhelming and stressful for a homeowner. We're very glad to hear that you were happy with the service and that the landscaping and tree remained unharmed. We will be sure to congratulate the team on a job well done.
