Reviews

10/10

We had a series of incredibly bad squeaks in one of our bedrooms (the nursery of course) that had existed since we moved in. We had another contractor in to repair the issue who cut into the floor and determined the squeak was caused by a gap above a steel beam allowing for the floor to move. He shimmed it up and replaced the area with a sheet of plywood. Unfortunately, the squeak returned and caused havoc when we tried to sneak out at night (our daughter would wake up often). We looked around and Scott Heatherington was willing to come in with limited notice and give us a very basic quote. Once he opened the floor we found that the issue was caused by an incorrect joist hanger, letting the joist move slightly causing the noiser squeaks. He repaired the joist hanger, added some blocking, corrected the shimming, and replaced the plywood sheet. The squeaking by the door is completely eliminated and greatly reduced in other areas - and Scott was able to do it in half a day! He was honest, genuine, and extremely knowledgeable. We plan on getting Scott back to do several other jobs for us including replacing some porch columns in the near future.

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10/10

Our 16 year old furnace was slowly giving out and our 16 year old central air was close to end of life as well, so we decided to shop around. We received 3 quotes and decided to go with Reliable since they were willing to match the other lowest quote and were the most genuine. It also did not hurt that they were Costco certified installers. Besides the replacement we wanted to move our air conditioner from our back yard to the side of our house (to save on noise), have a humidifier installed, have a return installed in the basement, and make some adjustments to the duct work in our furnace room. They included all of our requests to the invoice at no extra charge. On the day of the installation (with snow still on the ground), they worked diligently getting the new furnace installed, the new AC installed on the side of the house (with a new sound dampening platform), the old AC removed, the return installed, a new smart thermostat installed, and the duct work fixed quickly and professionally. They were extremely friendly and were not afraid to answer questions. The new units are also incredible - the furnace is whisper quiet, and the 2-stage air conditioner runs extremely quiet (though is quite large!). I would strongly suggest them (and Lennox!) to anyone looking for new home heating and cooling solutions.

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Company Response

Thank you very much for your kind words. We are striving to be a leader in our industry and have trie our best to hire amazing people AND to pay them well in the marketplace because quite frankly, they do a great job and are prideful in their work. They understand that their name is on the company tag that get put on there at the end of it all. Please let us know if there is anything that we can do to tweak your system for more comfort, that might require a revisit after the install. Our relationship starts with a great sales and a great install....we've got a decade to show you that were here for you 24/7!
Thanks again,
John

10/10

I decided to give Excel a call after seeing the signs advertising that houses throughout the neighbourhood had all had their roofs done by them. After receiving a number of quotes Excel was decided the most economical and professional option. Alex managed to walk me through the roofing process and help me decide on materials as well as design choices. I found him and his crew to be very friendly and causal while remaining polite and professional. I got a chance to be home for both days of work and they did their jobs very quickly despite the summer heat. They even found that one of the boards had started to rot and repaired it for no additional charge.

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Company Response

Thank you Travis for this great review. We're glad you got to see the whole re-roofing process and was impressed with our work, it's always great to hear. Hope to see you in the neighbourhood again next year. Cheers