rmacdonald in Burlington

They went the extra mile to fix our fridge. Wasn’t an easy solution but they didn’t give up. Don’t buy kitchen aid. They saved our fridge. Creative thinking is their strength. Thanks Rob.

Our screens were a mess, holes and rips. Bill from the Hamilton location did a great job in tearing out old and replacing with new. Also had a service issue, he was happy to resolve.

Our installation was booked for Labour Day in September at the request of our salesperson. The installation, which was to be done in one day, was not fully "completed" until the Thursday of that same week. Part of the issue was that being a holiday, the sheet metal fitter was not able to stay the whole day. Labour Day was an unusually hot day, and when the service people left, the air conditioning was not yet working. As the air conditioning had been turned off for most of the day, it was most uncomfortable in the home. I asked the service person, who was trying everything to get the thermostat to communicate with the air conditioner, if we could book ourselves into a hotel for the night, at the expense of the company? He agreed. I later spoke with the manager of the contracting firm, and said that we would like to take advantage of his employee's offer since the air was not working as promised, and the house was quite warm. He was said that his employee did not have the authority to make such an offer--and my reply was that it was too late, his employee, as a representative of his company, had given us authority to do that. I had to remind him that his employee may not have the authority, but legally, the offer was made and there was little he could do to reverse that now. To remedy the situation, the manager came to our house himself and was able to get the equipment working. On Tuesday of that week, someone came to finish the job (sheet metal) but a part was missing, so we had to wait until that part came in. That did not occur until Thursday. When all was completed, I found a large sheet of sheet metal in another room, and notified Reliance and asked that someone come to pick it up. I heard nothing and eventually had to dispose of it myself. Annoying to say the least. Within the few weeks, we noticed a disturbing rattle when the furnace started, called Reliance and they have since replaced a motor. The service person has brought something rather disturbing to our attention however. The original installation was not completed properly. There is more work to be done to make the installation proper and complete. It was requires more sheet metal. We are now awaiting another call from a sheet metal contractor to finish the job properly. Here is what I am asking for: Please do not use the original contractor, they cannot be trusted and we do not wish to deal with them again. Their work was nothing short of shoddy. Please review our account and in light of the ongoing problems, please make us some sort of reasonable financial offer to compensate us for these issues and inconvenience we have suffered. Thank you.