Len from Toronto

(on a service plan) Service was quick (next day) and the problem was fixed. The only hitch was that the agent said our service window was 10 am to 2 pm, but the confirming email said 11 to 3. Since the plumber came at 1:00 it made no difference.

I was impressed by the professionalism of the quote from Geoff. It was the only one to include a drafted sketch of the proposed deck. We replaced a rotting wooden deck with one using composite material. The work was done on schedule and I was really impressed by the care that Kerry took in his construction. The result is exactly what we wanted.

The plumber arrived within the window I was promised and was very friendly. He explained the problem and my options for follow-up. He needs to return with a replacement part. The part and its installation are not covered by my service plan, however.

The technician came near the start of the time window so I did not have to wait around a long time. He handled the problem quickly and answered my questions. I did not pay because I am on their service plan.

The quote was reasonable, the work was done well and on time. It has now been over a month since the paving was completed snd the surface is shows no signs of degradation despite the excessively hot weather.

I was able to schedule the appoint today very quickly even on a weekend during a heat wave. The technician arrived right on time and quickly fixed the problem. He was also very friendly and helpful.

Last fall Image Enhanced repaired the bottom of my front steps. Within a month the mortar began to crumble and I send a photo to Clayton. He said it was too late in the season to fix it then so he would do it in the spring. When spring came, a piece had broken off, and I emailed a reminder, which he acknowledged but nobody came. I emailed again and he replied that the piece broke off because mailmen, etc, were stepping on it - ignoring the fact that the mortar had crumbled before the piece came loose. He also denied that it was under warranty, although the document I have from him does not say that. He eventually reattached the broken piece but did not replace the other crumbled mortar, and there is no warranty.

I was very impressed by the guys that did the work. After digging up the shrubs in the bed next to my house they replaced everything so well that you would not even guess that the flower bed had been dug up. It looked better after they were done than before. They excavated under the deck without damaging the latticework on the side of the deck. A competing quote had said that the lattice would be permanently removed. And the waterproofing? All I can say is that a few days after they finished we had some really heavy rain and there was not a drop of water in the basement where we used to have a lot.