Reviews

6/10

I have been using this company for many year and this is the first time I have been disappointed. We had to wait two days for the technician to come. The technician, when I asked him where the clog was, was really rude and responded as though I was an imbecile. When he was finished he asked to use the bathroom. He was in there a long time but I didn't hear the toilet being flushed. What was he doing in there.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Hi Sandra, I'm sorry you feel this way. We checked our records and responded to your call on the same day. I also checked with the technician and he used your washroom to wash his hands. Unclogging drains can be messy. Your kitchen drain was clogged with grease, we apologize for your experience as we do take customer service seriously. I will follow up with a phone call to you. The Expressrooter Plumbing team.

0/10

Installed new bolt lock on front door in July. Key was stuck Sept.7. Called Yves - said someone would be there in 5-10 min. Never came - Yves insinuated that I had damaged the lock - was almost rude. Had to call another locksmith to install new bolt lock. Cost me another $700.00. This company is not a reliable one.

Approximate cost of services:
$698.30
Was this review helpful?
10/10

Kelly's Heating did a wonderful job. My 37 year-old A/C finally died during the hottest week of July. The installers were here within a couple of days and made sure everything was running properly after the installation. In my many years of home ownership, I have never experienced such wonderful service from a contractor. They were professional, respectful of my property and I feel reassured that their work was of the highest quality. When my furnace needs to be replaced, they will be my go to company.

Approximate cost of services:
$4,500.00
Was this review helpful?
Company Response

Thank you for your business and for taking the time to post a review. If we can be of further assistance down the road please do not hesitate to contact us.

Best,

Neil Kelly