Reviews

10/10

Watermart has such a long history of excellent reviews online and this is why I chose to try their services. From first contact with Donna in 2019, she's been so responsive with answering my questions and even though I didn't make the purchase until 2 years later, she was equally responsive and patient going through all the details again with me. As for the actual install, Ken was the technician and the entire experience was very smooth and easy. Firstly, Ken arrives promptly at the time scheduled and was very cordial and friendly and kept to all safety measures of social distancing and masking. He was very organized and tidy and able to answer all of my questions in a courteous and patient manner. He went through the install process, gave me plenty of warning for any water shut off and there was zero inconvenience to us as a family. I felt the entire process was worry free and I felt very comfortable with asking questions. I felt he was very trustworthy and was reassured of my purchase.

Approximate cost of services:
$2,600.00
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Company Response

Hi Les! First off, thank you so much for your business (even if it took a couple of years) and for taking the time out of your day to post such a comprehensive review. Donna is super diligent and a pivotal part of our team. I'm very glad to hear that you found her to be responsive and patient. Ken is our head tech and is also a pleasure to work with. It's great to hear that he was prompt, personable and worked in a professional, safe and clean fashion which reaffirmed your decision to buy your system from Watermart. Please let myself or any of the team know anytime if you have questions. Thank you once again. All the best! Dave, Donna, Ken and the rest of the Watermart Team.

10/10

Jay was simply a godsend to us. After years of not being able to find a contractor or even anyone who could recommend any contractors they trusted, we had Jay come in to quote on a basement reno and help us finish up misc other renos to close some past permits. THe city inspector recognized Jay and said he has complete trust in him. THat was amazing to hear. Jay quoted fairly, was very flexible and his team worked so fast we could barely keep up with our part in deciding all the finishes and trim. They finished earlier than scheduled and every step of the process was so smooth. I have to disclose that before Jay, we had a nightmare of a time with major renos a few years back and it left us with countless deficiencies that were not insignificant. To find a contractor that we felt we could truly trust and who genuinely wanted to help us was so incredible. It truly lifted a burden off of us from the awful experience we had previously. Jay's brother also works on the team and he especially was very generous with his effort and care and we love to even have them over for dinner when their schedules free up and covid eases up. If you have the opportunity, definitely hire these guys. They are amazing.

Approximate cost of services:
$60,000.00
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Company Response

Thank you Les, that was my company's pleasure to renovate your home.