Michelle from Calgary

Our builder used this company to do our flooring. When we moved in the had to come and fix the underlay that made our floor creak. He dented my brand new fridge with his hammer the first day and didn't even say anything!! It took 4 visits to get it everything done right and to get all the right colour matching transition pieces. The man who came was not very professional and even left his lunch garbage on my table one day. Everything did get fixed eventually, but I was not impressed with the service. Perhaps it was simply this one guy who came to our house, but it was pretty disappointing.

It has been almost a year since we moved into our home in Legacy. We had never built a house before, or owned one, so we were true rookies! From the first time we saw the showhome, to the day we moved in, Trico has been an amazing builder to deal with. Erin and Carmen from the showhomes are amazing ladies, we received the best customer care we could ask for. They never made us feel like we asked too many questions and arranged for us to visit our house as much as we wanted during the process. Even 1yr later they still keep in touch! After we moved in, everything that needed to be fixed (and all fixes were minor) was dealt with quickly and without any questions asked, if we felt it wasn't quite right, it was fixed! (and we were pretty darn picky!!) I know lots of other people who have built houses, and when I hear thier experiences compared to ours, Trico has gone above and beyond with their customer care for sure. Everyone is always surprised that we got a 100 day and 250 day visit, and put that with the number of visits we got before even moving in, we couldn't have asked for more. At times it felt like we were the only ones building a house, that is how much EVERY person we dealt with from Trico genuinely cared about us, our first home, and making sure it was exactly how we wanted it!! A year later, we LOVE, our house and the area of Legacy. Thank-you Trico!