Horrible poor quality wood. Purchased Red Oak with a semi-gloss finish and there is hardly a finish on it so the floor is so delicate like eggshells because if you drop the slightest thing on it, it will have a dent and it will scratch! I took a sample of hardwood from two family members, one is oak, not sure what type and the other is red oak. Took a can and banged on the one oak and didn't even dent. Did the same on the other red oak and it made a very slight dent. Did the same on my Vintage Red Oak and it was completely destroyed with a deep dent. I accidentally dropped the electric toothbrush when I was moving it and another major dent. Dents/scratches even as it was being installed. Now when I'm moving around things in a closet, I put a thick area rug underneath in fear of dropping something. Good thing that I will use another more hardwood from another more reputable company for the main floor hardwood. Major mistake in using Vintage. Please do not buy from them. Family member used another brand and it didn't even dent with banging a can of tomato paste to it. Don't buy Vintage.
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We’re sorry to hear about your bad experience with our flooring. Vintage uses only Northern Red Oak ( Appalachian ) which is the hardest Red Oak available in in North America.
We would be happy to send a representative out to meet with you and review your concerns directly.
Sincerely,
Vintage Hardwood Flooring
mail@vintageflooring.com