A friend had recommended the Home Service Club to me, thought it would be a good service to have as they double guarantee the work (I was so wrong in thinking they would stand behind the guarantee). This electrical work on the kitchen was done a while ago as my first experience with the Home Service Club I felt compelled to write this review. The kitchen was being refaced and I only had two existing outlets – one was in use for the fridge, the other outlet free for such things as toaster, coffee maker.
- Add 3 new electrical outlets (one to be a double outlet)
- Install light under kitchen cabinet to be connected to wall switch
- Existing outlet will now be for the fridge (we moved fridge from one wall to another wall)
- Connect a dishwasher to electricity
- Move up existing outlet by 5-6 inches
Note: the basement is unfinished, installing electric cables through the wall to the electrical panel was easier as the basement is unfinished, totally open to feed cables to electric panel.
The service club put the order in, had 3 electricians come and gave me their estimates. I didn't go with the cheapest, nor the highest price, did I go with the middle estimate. The electrician I had selected said he was a master electrician.
The electrician didn't come when he was scheduled. When he did come I went through the locations of the new outlets, and where I wanted a double outlet, he told me the outlet would have to be GFIC outlet as it just above the counter top within so many cms of the water taps.
The electrician did the work. That evening the lights in the kitchen started flickering (the lights had never flicker before the new electrical work). Also when I plugged in the vacuum the outlet stopped working, the switch at the electrical panel didn't go to off I had to reset at the electrical panel manually, , so I called the electrician and he came back few days later to resolve the issue. Once completed I told him I wanted all the all the electrical outlets he had worked on certified. He gave me a long song and dance act, trying to get me not to have his work certified. I demanded the work be certified. Then he told me it would be an additional $75 for the certification. Once he agreed to have the certification of his work, then he told me the double GFIC outlet would not pass certification, it is not allowed. I said well you put the double GFIC in. He would not admit he did underhanded electrical job. He said it would have to be uninstalled and a single GFIC outlet would have to be installed. I said I paid for a double, what about a reduction in the bill. He just complained that he had to do extra work that was not accounted for on the bill!! I can't believe what I was hearing.
After I called Home Service Club to complain about the electrician. They said they have no complains on file for that tech and they would have to call him to speak to him for his side of the story. Nothing was ever done. What I can tell you is that the lights in my kitchen still flicker once in and while depending on what is being used electricity wise in my kitchen. Also when electric outlets stop working in my kitchen as well now in dining room (beside the kitchen) at the electrical panel the switch no longer cuts to off! The electrician moved connections around in my electrical panel. Also when the dish washer was installed, the electrician did not leave much in length of the electrical cable to connect to the cable connection on the dishwasher-it almost did not reach, tech was cheap with his cable run. He should have at least left a minimum of 6 inches of cable for the hook up, not ¾ of an inch! Note: For Electrical Certification if the job is under a certain amount of outlets, the electrician just fills in and sends in the forms, they don't physical come out to check the work that was done if under a certain count of outlets.
I did have another electrical job to get done, I called Home Service, told them to look up the last guy's name who worked on my kitchen, do not send him to me. The electrician who did come to wire in two lights in the basement and then install a wall switch for the lighting, he was really good, professional, on time and did a good job.
I gave five star as they did a better job on the second job. I would give a one star only for the first job! All I can say is - it’s a crap shoot as to who you get/hire from the Home Service Club.