Adrian from Surrey

Thomson Industries was a pleasure to deal with. Warren was great when he came by for the quote. He was very friendly and very knowledgeable. He took the time to answer all my questions and it made me feel very comfortable with the quality of this company. He had also brought good news with him informing me of all the rebates that I qualified for and that the office would take care of the paper work! The installation crew did a great job getting both the furnace and hot water tank installed in about 5 hours. They walked me through how to operate the new furnace and thermostat. In all, I am extremely satisfied with the work they did and the money I saved and will continue to save with the new high efficiency furnace and hot water tank!

From the moment Kate (sales person) came to my home to show me the product, measure my windows and offer a quote, I felt like I was in good hands with this company. Kate was very knowledgeable, and I felt she was on our side to get us the best price possible. The quote that she gave us was the price we paid. She was up front about the costs and broke down the numbers for us. The staff ladies at the office that set up the installation appointment were also friendly and provided great service. Jason and the installation crew were also very good. They noticed a defect on the bathroom window and instead of trying to install it and hope for the best, they told us a new one had to be ordered. While it was a bit of a disappointment to wait another 3 weeks to get our bathroom window installed, I was very satisfied that this company did the right thing and not try to give me a defective product. The team also did a great job in cleaning up everything and leaving me with fantastic looking windows! Thank you House Smart Home Improvements for helping to keep my house warm in the winter and cool in the summer!!