Thomson Industries Ltd

Heating & Air Conditioning
2003-2061 Kingsway Avenue Port Coquitlam BC V3C
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93%

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Reviews by rating (past 12 months)

Reviews for Thomson Industries Ltd

Average customer rating:
9.4 10 (150 reviews)

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Jean in Chilliwack
Jean in Chilliwack
0 reviews North Vancouver, BC
10/10

New high efficiency furnace

We initially purchased a furnace from another company When they showed up with our new furnace, they could not find a way to install it without exposed pipes so we cancelled the order. We wasted a whole day in the process so we were not impressed.
We then called Thomson industries to give us a quote. Rob came to our house and we told them our story. He was very knowledgeable and assured us that what we asked for could be done. He also assured us that he would send his best crew.
On the day of the install the Dustin came with his assistant to install our new furnace. It was not an easy job but Justin did not settle for the easy way. He did the install without exposed pipes, went over his install and showed us how to use the new thermostat and thoroughly cleaned when the job was completed. We were very impressed with his knowledge, customer service and work ethics.
it was our first time dealing with Thomson industries and we will be using them from now on.
Great Job from new customers
Thanks
Jean and Francine

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Company Response

Thank you for your review!

Heather
Heather
4 reviews Port Coquitlam, BC
10/10

Service of Furnace, Tankless Water Heather and AC

Service Tech was on time, polite and social distanced and left a clean work area when he was finished. I have never had an issue with the service or the technicians that do the work.

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Company Response

Thank you! It was a pleasure working with you.

Private User
Private User
Private User reviews Vancouver, BC
0/10

Air Conditioning Unit

Since we had this unit, it has been nothing but trouble. Not working properly and keeps shutting it self off. Their service rep. suggested to shut it off at night and turn it back on in the morning. Air condition unit should work 24/7. Sales rep. and General Manager both do not return phone messages. Will be seeking to have unit replaced or refunded.

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Company Response

I'm so sorry to hear that you are having problems with your air conditioner! Since you did not put your name or contact info on this note, I can't verify any of this info. Please call the office and have a service technician come take a look at your unit as the sales rep would not be able to fix and air conditioner and the general manager is away on vacation.

Private User
Private User
Private User reviews Maple Ridge, BC
8/10

water tank replacement

Simple quick diagnostic visit. Replacement took some time based on schedule and work load of vendor. Communication regarding how work was to be invoiced could have been better. Installation was done very well. Tank looks good. Overall satisfaction is good.

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Company Response

Thank you for your feedback, we will look into the invoice procedure!

Chantel in Vancouver
Chantel in Vancouver
1 review West Vancouver, BC
10/10

AC tune up

Great job, very efficient, very happy with the service technicians professionalism. Was very thorough in cleaning my mini split and answering my many questions on the unit and it’s performance.

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Company Response

Thanks so much Chantel!

Private User
Private User
Private User reviews Central Okanagan, BC
10/10

Waterless Tank, furnace and climate control

All the Thomson Industries employees that came through to our home over the last three days and leading up to the installation of our waterless tank heater, furnace and climate control were very professional, respectful, yet friendly! There were a total of 8 people that came to our home, as well as other employees who we interacted with by phone and email. We are very grateful to have had such a great experience! We have recommended the amazing service to other homeowners in our complex and will continue to do so. Thank you very much!

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Company Response

Thank you for your kind review, it was a pleasure working with you!

jehall1 in Port Coquitlam
jehall1 in Port Coquitlam
0 reviews Port Coquitlam, BC
8/10

Furnace & A/C

The onsite installation technicians were very professional and did an excellent job. My only comment is that when they were finishing up, they left the black pipes & electrical exposed on the siding (outside the building) and, in my opinion, it looked unfinished and quite UGLY. When I talked to Bruce about it, he explained that it could be covered with "slim duct" (an optional extra). The slim duct has since been done & it looks great. I would suggest that you may want to consider pricing that into your quotes, or at least informing the customer of that option. I have to tell you that I was quite dismayed when I first saw those ugly pipes.

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Company Response

Thank you for your review, I will pass along your suggestion to our sales staff!

Private User
Private User
Private User reviews Anmore, BC
10/10

install mini split aircon

Supply and install air con in 2 bedrooms. Work was completed in one day. completely professional and clean and tidy.

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Company Response

I'm glad you are happy with everything! Thank you for your review:)

sssmall in Port Coquitlam
sssmall in Port Coquitlam
0 reviews Port Coquitlam, BC
10/10

Furnace and hot watertank

Excellent service. The installers were efficient, professional and clean. Will recommend this company to everyone.

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Company Response

Thank you for your review!

rick.lowe in Port Coquitlam
rick.lowe in Port Coquitlam
0 reviews Langley City, BC
10/10

A/C Install

The estimate was accurate, the installation crew was on time, courteous, and considerate.

Thank you.

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Company Response

Thank you Rick!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thomson Industries Ltd

At Thomson industries we pride ourselves on making your comfort our business. From residential sales of heating and cooling equipment, to installation, maintenance, and service, we’ve been keeping lower mainland residents warm and cozy, or cool and comfortable for over 20 years! Recently, we have also expanded into the Okanagan. ...
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