Called with a bathtub faucet that had come off. Prompt response and fix done. However, next day noticed leak coming from shower head down to main floor ceiling. Called back and quick response again. Assessed issue with pipe fitting, provided 2 options, and went ahead with option to change faucet and piping. Unfortunately, decreased water pressure after so called again. Quick response and fixed sediment which was in shower head fitting. Although I can't draw a line between the initial faucet fix and the shower head fitting leak, it never leaked before and did immediately after the repair, requiring a pricey fix. I also can't say with certainty that the sediment wasn't there before, but I never had water pressure issues until after the shower head repair. So 2 extra visits that I'm not convinced were warranted. That said, the response was always quick, the plumber was open and informative and clean.