Fred in East York

Needed two faucets replaced - one in the bathroom and another in the kitchen. We bought both faucets and called DR HVAC (formerly Hoerner Heating, who we loved) to come and install them a week later. I think they were disappointed there weren't more faucets to replace (originally I said I might replace all four in the house since they are all the same model) and that they weren't the ones selling us the faucets, because they charged me $1000 to do two routine installations in a little over an hour. $1000! No itemized invoice as promised, and no call back to discuss as requested. We have no idea what we paid for, or how the bill was calculated. Meanwhile, they took our money on the spot. No transparency and little accountability- these are questionable business practices for a service-oriented company- What's the lesson here? 1. Insists on a quote *before* they show up at your door and fleece you. Dr HVAC refused to provide an estimate of any kind before showing up. 2. Second lesson: avoid doing business with DR HVAC; find another plumber who is honest and reasonable to do routine work. p.s. the faucets were installed properly -we have had no issues with them.

Just had concrete front porch and steps recast. Needed railings. Found Amazon in a flyer. Big selection of railings on their site. Reached out and Ruben responded right away. Very friendly, helpful and professional. Always texted or called in advance. Matched the railing design we found somewhere else. Explained all the options to us and brought samples. Handrails installed at the rear entrance. Solid work, on time and on budget. Left work area clean and safe. A pleasure to work with. Would definitely recommend Ruben.

M. Scott did a superb job replacing and paving the 60' narrow walkway between my house and my neighbour's house, improving drainage and beautifying our property. This was a job that several other concrete contractors actually declined to bid on because it was too small! M Scott Home Improvements was the first to call me back, and followed through on their promises. High quality work. On time. On budget. No mess. Happy customers. Would repeat.

We had a mini-flood in our upstairs toilet. Waterman came within the hour, figured out the problem, and went the extra distance to make sure it was fixed to our complete satisfaction. We also had some outdoor drainage issues, which Waterman completely solved for us. Having had negative plumbing experiences in the past, I really appreciate Waterman's professionalism, friendliness, and service ethic. Highly recommended.

Met Mel at the Home Show. He listened carefully to our needs, answered all questions, and explained available options. He also helped arrange an environmental audit, and scheduled the actual work job in time to qualify for provincial rebates. The work was completed by a crew of three in one long 12-hour day. Everything works beautifully. We expect to save a ton of money by switching from electric water and space heating to high-efficiency gas.

Three years ago my wife and I took a chance on Academia Roofing based on a chance referral - and were not disappointed! Ww were a little nervous at first because of a possible upsell (I thought we only needed new eavestroughs!) and because of a slight delay in starting work but we have an older house and it made sense to do a systematic, complete job in one go -- one that will last us a generation (or more). I appreciate the time taken to explain the challenges, options, rationale and progress of our job each step of the way. We chose the highest quality materials, and a team of courteous and diligent Academia Roofing pros worked all week on our house (watched every day by retired neighbours on both sides of me, who were quite impressed by their work ethic). IMHO, it's worth paying the premium for quality materials, quality workmanship, and the peace of mind that goes with them. Academia Roofing -and the co-owner Gordon Bailey in particular- even took care to circle back to us each year since to ensure that we were satisfied with their work. They even did a minor touch up on the flashing three years later (three weeks ago) or free. That's conscientiousness, and it's pretty rare these days. Their work has been noticed on our street many times and I would recommend them without any hesitation.

Quick response to our call. Good listener. Accurate estimate (even six months later!). Began and finished job on time (3 days) and on budget. Asked whenever they didn't know. Explained to us everything they did. Careful, clean and diligent in their work. Superb work ethic and attitude. This is the way small renos are supposed to be!!! Recommended without hesitation.