Reviews

6/10

CAS provided excellent customer service when purchasing my appliances. After that I was kinda on my own. Delivery came as scheduled over 4 different dates, sometimes the delivery guys were great (like today 5/5), sometimes not. Mostly, the ability to get help, product information, installation support- anything at all after the sale, was basically impossible. CAS was great at their part-selling. After that they use a myriad of vendors for delivery, installation, and the appliance manufacturers for warranty. All the after-things took forever, were extra, and were inconsistent in quality. Moreover, neither the salesperson nor any manager from CAS could assist or persuade the vendors just transfer me to the vendors phone queue. So overall, what could have been a 9/10 rating became a 6/10 rating for the new appliance experience at CAS.

Approximate cost of services:
$60,000.00
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Company Response

Dear Customer,

Thank you for your review.

My sincere apologies for your experience.

This is certainly not the experience that we would like you to have.

Our goal is to always ensure our customers receive the best possible service.

Please note that your feedback has been shared with the management team at the location and will be addressed with all team members.

Kind regards,

H.A
CAS

10/10

The roof on my 100-year old garage was in need of replacement. I chose Integrity Roofers and I'm glad I did! Shay was courteous and fair. One roofer told me there were 3 layers of shingles, Shay (the owner of Integrity Roofers) confirmed there was only one; and more to the point, he quoted the job that way. I was so impressed I had two porches re-roofed at the same time. The job started a week after the quote and despite two rain delays was done a week later. Shawn (the foreman) kept me informed of progress with a call each day. The job finished exactly on budget. The job site was always clean... my wife and my neighbours were happy throughout. Shrubs, trees and grounds were kept safe and the new roof looks great!

Approximate cost of services:
$950.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for this review! Doing the job on time and on budget is one of the hallmarks of Integrity Roofers, as is frequent communication with our clients. Shawn is the latest great addition to our team. With his knowledge, skill and professionalism he fits right in and we are very happy to have him on board. We are glad you are enjoying your new garage roof.