KurtInSauga

Devon and his crew were polite and good communicators. They completed the job on schedule and were very thorough. I will be asking Devon to help with future renovations.

Got the opener installed a few weeks ago. Mike recommended to purchase the opener myself. Everything works well. Mike came on time and got the job done efficiently. He also helped remove some shelving installed by the previous home owner. Overall, good experience. Thanks Mike.

I waited a year before reviewing. The windows, doors, and sealing have all held up very well in all sorts of weather over the past year. I remember any minor issues that came up during installation were resolved by Aubrey. He takes the time to explains all the details. Great guy. Very trustworthy.

Needed an old mechanical lock replaced with a new digital keypad lock. Refael was clear with the appointment and the pricing. He was on time, and did the job efficiently. He took some time to explain the programming of the lock, and everything was done. Simple and easy. Thanks Refael.

Requested a priority cleaning from New Century Maids, and Sheila and Tasha did a great job. Washrooms, kitchen, and floors. Everything was well done. Thanks for all the help.

The plumber was prompt and arrived on time. They provided a quote and I felt the cost was a little high ($430+hst) to replace a shower head and a kitchen faucet. The plumber tried to explain how costs are set by the company. Fair enough. When I asked about the warranty on labour, I got a response about how customer supplied products are not warrantied. That is fine, but what about the warranty on labour?. The response I got was an explanation about the difficulty of determining whether a potential future problem is related to the parts or related to the labour. I asked about the cost of buying their products so everything is covered under their warranty. Their kitchen faucet looked the same as the one i bought but was 5 times the cost. I was not interested in buying their products. I told the plumber that I needed to leave, and would return in a couple of hours to see the finished job. He asked me if I could pay beforehand. I refused and told him that this is not the typical process I have experienced. I said I could sign a work order if needed, and he made me sign an invoice with the quoted amounts. Later, he used a new invoice with the same amounts, and made me sign again. It has only been a few days since the job completed and no problems so far. If I have leaks in the near future, I don't know if this company will blame the product. Overall, I don't really mind paying what I believe is a premium for a relatively simple job, but I expect a higher level of service if I am paying more.

Our salesperson Danny communicated clearly and quoted a great price. We signed in late June, gave a downpayment of 10%, and was scheduled for early August. The week before starting, both Danny and their main office called to confirm. The on-site supervisor was Gina and took the remaining balance in two installments. Good communication and customer service. The work was done in stages: demolition crew arrived in late afternoon, interlocking and cutting next morning, and finally cleanup. A few minor things I noticed (maybe important to others) ... the lead charge confirmed the following: they do not remove the entire foundation of the old patio or walkway, they do no remove wood debris. Gina was great in getting the cleaning crew to remove some old patio stones. One of my neighbours wanted them, but then changed their minds. She was also very empathetic to the concerns I raised throughout the day. Good overall customer service. One thing I noticed a few days later is they missed a few spots when spreading sand between the stone joints. If anyone from Sure-Loc wants to drop-off a bag, I'd be more than happy to accept :)

My house (less than 1200 sq ft) was a small job. Roof was replaced in early November 2009. Three person crew came a few weeks after contract signed. There were some issues with some bad shingles (bent corners, not flat), but Shawn looked after it personally. I would have given a 10 if they didn't have to come back to replace the defective materials. Overall exceptional customer service.