Reviews

10/10

" The service is reliable. I find the technicians are knowledgeable and willing to take the time to explain things Service calls are punctual and within the time frame arranged. They call ahead of time to advise of their arrival time

Approximate cost of services:
$0.00
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10/10

As a result of last December's ice storm I had a huge mess of fallen tree trunks and branches on my ravine property. As well a large tree had more dead branches putting my house at risk that needed to be trimmed out. I used McDonald Forestry Tree Care in the past and as before received excellent service tagain. The pricing was appropriate for the work that was performed thoroughly by Steve and his assistant. The work was carried out conscientiously using all safety percautions and regard for my property. Steve is friendly, nowledgeable and helpful. No worries with McDonald Forestry Tree Care Services!

Approximate cost of services:
$700.00
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10/10

One of my radiators had been leaking for days unknown to me when I discovered it had leaked through the floor through the basement ceiling. I also had some backup problems in the furnace room drain. I previously had used WaterWorks to clear a clogged kitchen sink drain. At that time I purchased their Protection Plan. I called late Saturday night and Michael came out first thing Sunday morning to assess the situation. He drained my rad system to stop the leak. Lisa called me first thing Monday morning and arranged an appointment for the repairs that week. The technician was Mike. He reviewed all the work that had to be done provided me with costing which included a discount because of my Protection Plan. WaterWorks Technicians always wear shoe covers when they enter your home. Mike explained what had to be done and answered all my questions. He was very polite and professional. He cleaned up after he finished. A new value had to be installed on the rad (circa 1940) , the basement drain had to be snaked and my toilet required new mechanics in the tank. Mike restored the water levels through the system and took the time to bleed all the rads in the house. I should point out that Lisa the dispatcher keeps you informed as to when the technician will arrive at your home and follows up to make sure everything was completed to my satisfaction. This company is very customer service oriented.

Approximate cost of services:
$0.00
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Company Response

Hi Julie in Woodbine - Our customers are our top priority. You drive our business and if you aren't happy, we aren't happy. Which is why we stay connected with our customers every step of the way; calling you before we come out, cleaning up the area where the work was done, respecting your home and wearing shoe covers and following up afterwords to make sure everything went well. We want to be a 10 star service for you! Thank you from the Team @ Water Works Plumbing & Drains Inc.

9/10

My house was built in 1940 and I have had a few blockages in the kitchen drain. I did not want to have to face major work such as smashing floors to clear the pipes. Michael and his assistant were able to successfully snake the drain and unclog it. I also purchased Bio Clean (recommended by Michael) a natural product which will clean out the drain, keep it that way and avoid having to use commercial caustic chemicals. Michael and his assistant were friendly and professional. They wore shoe covers, cleaned up the area and ensured everything was working well including checking for leaks under the sink. They found one and solved that problem as well. WaterWorks keeps you informed of the arrival time of the technician and even sends out an introductory email with the technicians picture, so you know who is coming to your home. I did not compare price quotes with other companies and felt perhaps the service price was a bit expensive. But if the Bio Clean works as Michael says it does, then his service cost was well worth it.

Approximate cost of services:
$450.00
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Company Response

Hi Julie in Woodbine - Thank you for writing such an informative review. We believe in going that extra step for our customers and in today's economic climate, we try our best to give you good value. From the team @ Water Works Plumbing and Drains Inc.

10/10

Warren was assigned the project at my home. He arrived on time, introduced himself and was very friendly and polite. The area to be treated was sealed off from the rest of the basement and the upper part of the house. All debris was wrapped up for disposal the same day. The job took the entire day and the walls were thoroughly cleaned of the mold and treated with an antibacterial finish. I am very satisfied with Warren's work and happy to have a nice large and clean storage room!

Approximate cost of services:
$1,000.00
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10/10

Alex and his crew were punctual, arriving early to get in 3 full days of work. After a friendly handshake and introduction they prepared all the work area with drop cloths and thoroughly cleaned up at the end of each day. My 1100 square foot bungalow required about 80% of the house to be rewired, updating plug outlets, wall switches, light fixtures etc. New code requirements were explained at the initial assessment. During the course of the work being done another plug in the basement had to be relocated due to code requirements and a new ground wire had to be installed without extra cost. I appreciated that the crew worked well together with no arguments or fowl language as I was in my home for the entire three days of work. The work was completed without rushing and with an eye to detail and accuracy. Most of the basement ceiling was open but all holes that could not be avoided were nicely patched up. This type of work is unavoidably disruptive to the homeowner but the environment was really stress free the entire time. I felt comfortable asking questions and received good sound answers to my questions. All in all a job well done! I feel I now have an electrical company I can hire for any future electrical needs. An inspection was arranged for the day after the job was completed and that was completed without any issues. If you are looking for an an electrician for the first time you can feel very confident from reading all the reviews about Mapleleaf Electric. I did not concern myself with getting additional quotes. I felt the amount of quality work completed was well priced and I am very satisfied and happy with the completed work.

Approximate cost of services:
$5,200.00
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10/10

Steve and his brother completed all the agreed to work over the course of a 7 hour day. They arrived in the time set up and were well equipped to do the cutting and trim work and grind up all the logs and other debris. Steve was very informative and provided me with an estimate cost for the work promptly through email. I found the cost of their services very reasonable and felt I received good value for my money. Steve and his brother were very polite and conscientious and I would certainly use McDonald Forestry Tree Care Services again.

Approximate cost of services:
$1,000.00
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Company Response

Hi Julie,

I am glad that you were happy with our service. I pass by your Blue spruce trees everyday, they look great!

Thanks again,

Steve McDonald

10/10

The Energy Start windows were ready for installation within 3 weeks as promised. The installers arrived at 7:45am and worked non stop all day until 7pm with about a 30 minute break. They worked efficiently and meticulously. Floors and work areas were protected with drop cloths all debris was cleaned up and removed from the premises. The workmanship was excellent. The Windows, gorgeous with very nice handle and lock features. The exterior aluminum work is perfect. Again the workmanship is of very high quality. Even the factory showed ingenuity by adjusting my order to better suit a unique bay window in the kitchen that had difficult access. I got exactly what I wanted. Les the salesman did a follow up visit within two weeks. He inspected the entire job and asked my feedback. Also to be mentioned is that this company pays the cost of the energy audit if you are looking to claim rebates from the provincial and federal governments. I am very happy with my new windows. I feel like I have a new home.

Approximate cost of services:
$5,800.00
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