Shopper

I purchased a voucher on WagJag and have had a HORRIBLE experience. Twice I made an appointment and no one showed up and no one called. I did find out that they had a death in the family and because I was sympathetic, I made a third appointment. Due to very poor communication on CCS's end, they never booked in my third appointment. After that they stopped responding to my emails and I could not reach them on the phone either. I feel I was more than patient with them but finally I have called WagJag for a refund and I will be telling my friends and family to stay away from CCS Duct Cleaning. It's too bad, they appeared to be a reputable company but poor communication and bad business skills is likely going to drive this company into the ground. Update: The owner of CCS Duct Cleaning, in his response, is claiming that I am a competitor in his industry. I am, in fact, a homeowner & consumer who has had a terrible experience with CCS Duct Cleaning. I have never worked in the duct cleaning industry and HomeStars has done its due diligence to confirm that I am a legit customer (ex-customer) of CCS Duct Cleaning. So, please keep my review in mind when selecting your next duct cleaning service provider.

We had our eavestrough, fascia and soffit replaced. I called multiple companies for quotes and Melo's came farily quickly and did a thorough job of quoting our needs and offered a fair price. They did a good job on the day of installation. They could have cleaned up a little better but overall the work was done to our satisfaction.

We had our 30+ year old furnace & AC replaced with new Lennox High-Efficiency models. We got quotes from several differenc companies (some very large, some very small). Abbey Air was by far the most thorough when determining the size and model that we needed. They also were the best priced (especially since we were able to purchase through Costco and reaped some extra savings!). We were happy to purchase these items from Abbey Air and were even more happy on the day of installation. The install crew was exteremely professional, clean and efficient. I would highly recommend them to everyone.

We recently used AAA All Seasons Wildlife Control to have a squirrel removed from our Chimney. They came the next day and removed the cover from our chimney and put a rope down the chimney so that the squirrel or family of squirrels could get out (the squirrel was too far down to safely remove and had built a nest on our damper so the damper could not be opened). They are coming back to put a one way door in to ensure all of the critters are out and then will return once more to screen the chimney off. The rep that came down was very courteous and did a thorough job. I was happy with their service.

This company manufactures mattress pad covers that are sold by The Brick, Leons, Home Outfiters, etc. It is company that doesn't stand behind its product. I have a legitimate claim and they have treated me poorly and are refusing to help me. In addition to all of this, the person I was dealing with was very unprofessional and insulting. What a great way to resolve a customer complaint (sense sarcasm here).