Reviews

10/10

Mohindar of City Appliance was willing to come out on a weekend for a very reasonable price to fix our dishwasher. It had a piece of glass obstructing the pump. Not only was he on time, he managed to come early, freeing up my day. He was very professional, polite and competent I have used City Appliance before, but never written them a review. I have never been disappointed

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Company Response

Thanks for your business

0/10

I have to rate this company a 0/10 because I was charged for services I never received. My water heater died on a Sunday, and the guy who came out didn't think to ask me on the phone before he came what type of heater I had. He brought the wrong one, said he couldn't get another one as his sources were closed, and that I owed him for 2 hours labour at emergency rates. He also said it was my fault I didn't tell him the type of heater I needed, but if I knew the types of water heaters out there, I'd probably be replacing my own! A highly disappointing experience

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Company Response

Steve, I left a message for you. Sorry about this job, this is not how we intend for our jobs to turn out, we want to get you fixed up and your problem solved. Nothing is easy on a Sunday night, and once we got on site we realized your heater was a dual channel vent system which are special order tanks and the current models may or may not fit, in which case other options may need to be explored. Without a supplier open to source a new heater out, this is next to impossible. As courtesy we should have had you email a picture of the tank to us prior. I'm sorry we couldn't help you Sunday night, we made an effort, but because of the style of your heater, it made the process very difficult.