Reviews

10/10

The first time I needed a new counter top for a rental condo I tried to go with the person that got me the cheapest price. Found a place in Richmond Hill and wasn't really happy with them, from the order process to the install. When I needed counter tops for my house, I hired Toronto Granite through a friend recommendation and what a difference! I was extremely happy with their work that I hired them 3 more times! Mirko came out to do exact measurements using precise tools, their selection is extremely vast and you can even get lucky using a left over piece for a smaller vanity. The installers were SO much better than I expected, professional, clean, courteous, on time and all of them knew what they were doing. I wasn't able to remove one of the old countertops myself so they helped with that and disposed it for me. I also used them to install a fireplace hearth and it looks fantastic. The best part is, their prices are reasonable! I tried to compare their quote to other companies to gauge how competitive they are and and I could not find a better price. Also side note, my existing kitchen sink that came with the house just fell off the granite one day. I called Toronto Granite, and even though they didn't install this sink & counter, they came by the next day and fixed it for me!

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Company Response

Nick is a top notch client and it's always a pleasure working with you.

8/10

We were moving from a 3 bedroom, 4 level side split to a ranch style bungalow. We hired Toronto Pro moving after they provided me with a reasonable quote. They arrived promptly on time, they were careful and cautious with all of our belonging and took care of the walls and ceilings. They were friendly and very helpful. The move took 7 hours from start to finish. I would recommend them and would use them again if I ever move again.

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Company Response

Thank you for your feedback!Enjoy your new home!
Toronto Pro Moving Team

10/10

Pablo was extremely polite and courteous. So was his partner Rafael. Got my railings done just in time for a function at my house. The installers were very friendly and considerate as well- the only trade that made cuts in the front driveway as opposed to doing it in the backyard which I appreciated. Initially ordered 3 post caps with lights however my outdoor spot light made the sensor on 2 of them not recognize the night so Pablo gladly exchanged it with a regular cap at no charge and refunded the extra cost. The whole interaction with CN Railings was based on my satisfaction. I was so pleased I referred him to 2 relatives that used them for railings and were also very pleased. Do not hesitate to use them!

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10/10

I have an old Russwin lock that is about 50 years old, although Locksmith Care didn't have the parts to repair it, they were really helpful in directing me to a few companies that could assist. They also answered some questions I had even though they knew they couldn't make money from me. That is a rare thing and worth writing about!

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Company Response

Thank you Nick for your review.

10/10

We had 3 people come in for a quote, and Dino was very competitively priced (providing a quote within 24 hours). We both had liked him the best based on his promised satisfaction and professionalism so we went ahead with him. Sanil laid our tiles and did a great job. In the washroom we had 12*24 natural stone tiles that he had to lay on slightly crooked walls, but did a great job to fix the imperfections. We ended up being 4 tiles short so Sanil had to wait a few days for us to order more tile but Sanil nor Dino complained or asked for more money. For the remainder of the house (475sq ft total) we had 12*24 glossy porcalein tile laid in a staggered 70/30, 3 step pattern. One area was the kitchen, we completed most of the demolition ourselves and Dino was the only guy who was willing to remove a few of the old tiles under the fridge and dishwasher that were difficult for us to get to (the other contractors told me I had to do it). Sanil laid the tiles evenly and made sure it was level and paid good attention to detail. The following is what REALLY sets Dino's company apart from others: when Sanil was done the main floor, we noticed that the tile pattern was laid incorrectly in a small area of the kitchen. I contacted Sanil and he immediately drove over to see. He was very professional about it, apologizing and not making excuses. I then emailed Dino that night around 11pm with pictures of the area and he quickly responded with an apology and that he will purchase new tiles and replace the area. He did not try to make an excuse or tell me it's not a big deal. His only concern was that we are satisfied and happy, even if it meant emailing us at midnight to put our mind at ease. He had the new tiles delivered the next day and Sanil removed and replaced the area. We understand mistakes do happen, and it’s the way in which they handled the mistake that made them truly stand up to their reputation. That seems to be the theme with Dino - customer satisfaction guaranteed. He does not want full payment until you are 100% happy and will make sure the work is done and anything is fixed if required. I highly recommend calling Dino when you need tile work done. You will not be disappointed!

2 of 2 people found this review helpful.
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