Rawl R from Brampton

Dennis the salesman was pleasant to deal with & professional. There were some issues however they aggressively reached out to see if they could do something to correct it. After a recent storm, I found that the windows were not sealed properly - it was literally dripping water from underneath the silicone seal. I am confident that if it was properly inspected before installation, this issue could have been circumvented. It seems like the job was rushed and there was no genuine care as if they were working on their own window. Also, there were dents, deep dug out marks, and peeled paint from the interior as a result of the installation. I had to invest time, money & effort to have this fixed & re-done. In addition to this, I felt that I had to wait quite a long time (a few weeks) between deposit & installation given that there were only 4 small basic windows- but I will not complain about this because I am not certain of the industry average. Dennis the salesman was pleasant to deal with & professional.

The inspector was VERY professional. He took quite a few pictures around the house which were included in the report. Unfortunately there was a snow storm which caused some limitations but he braved the cold to inspect the exterior as best as possible. He answered all of our questions well which indicated that he was knowledgeable. The report was done quickly which made us feel like he made us a priority and we appreciate that. Thanks so much! He is also rather helpful & accessible with follow up questions regarding recommendations made even months after.