Reviews

10/10

Our 20 year old furnace broke down during the first cold weekend this past November and our usual HVAC company never returned our phone call. Their loss, missing out on a sale since we didn't want to spend much fixing an old furnace and our 40 year old air conditioner was also long overdue for replacement. We proceeded in obtaining three different quotes for furnace and air conditioner replacement, and proceeded with the one we received from Twintech. Dave was friendly, knowledgable and accomodating to our schedule and provided with us with a price that fell in the middle of the three quotes that we had. We felt that the Amana furnace and air conditioner he quoted us on were the best products and value offered to us and felt most comfortable with the professionalism and reputation of Twintech. Greg, Grant and Mitch were at our house for installation the day after we decided to proceed. The guys were friendly and informative, the job was completed efficiently and workmanship appears excellent. Our house is certainly much more comfortable with the new two-stage variable speed Amana furnace compared to the old clunker! And, we're looking forward to enjoying the new air conditioner once summer rolls around again. Thanks Twintech!

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Company Response

Thank you Sean for such a great positive review!
Warm Regards "The Twintech Team "

10/10

We have had Chris out to our home twice now - once to inspect the fireplace and clean the chimney when we first moved in and again just recently for another chimney cleaning. Service was friendly and thorough and left things very clean! We received prompt responses to our enquiries and also some great advice about some fireplace and chimney maintenance questions we had. Thanks Chris... we would gladly recommend you to anyone needing fireplace service.

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Company Response

Thanks for the review, I'll see you next time.

Chris

10/10

The first thing that impressed me was they checked that we actually needed the cleaning before setting up. They did not try to take our money for something that may not have been necessary and did not try to upsell us to the more expensive cleaning. They gave us a 15 minute courtsesy call and arrived in that time frame. They put down tarps undreneath the pipes to preserve the floors and always removed their shoes when coming in and out. Paul and his collegue were both polite and explained the service in detail so I understood perfectly. I would recommend these guys to anyone for duct cleaning.

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Company Response

Thanks for taking time to write about your experience with us. We try to do the best possible job in each home (when needed). Glad to read that the little things don't go un-noticed. Thanks again for having us in your home to do the work. Hope to be of service again when the time comes. Happy holidays to you and your family. Paul

1/10

We hired Sam to do some work after speaking with him and really enjoying his laid back approach. We've found a lot of contractors to be quite pushy but instantly liked Sam. Unfortunately the work turned out to be very poor. We had him take a look at our skylight which appeared to have leaked in the past but which we had never had a problem with. He said that installing a rubber flashing all around the skylight extending out by a couple of feet would ensure that we never had problems. Sounded fine to me so we had him do the skylight work as well as some much needed caulking around a door and window as well as repairing a piece of siding that had come loose. So as for the work... The caulking was terribly sloppy. There were giant gobs everywhere and smears of it on adjacent flashings. His siding repair job consisted of drilling a couple of big silver screws in to hold it in place. And the skylight (which hadn't leaked in the several months we had owned the house)began to leak a few months later. We called Sam who went back up on the roof and said it was probably our roof that was the problem but that he would put some more caulking around this rubber flashing he'd installed. The damage to our ceiling below the skylight was dismissed as "That's easy for you to fix". Anyway, fast forward a couple of weeks to the next big rainfall and voila... more leaking!! Now I'm a pretty handy person but was very busy with work and things at the time we had the work done. I didn't really have time to do it myself figured that a professional might do a better job than I. A professional job was not what we got. Frustrated by the latest leak and not wanting to rely on someone else's opinion any longer, I go up to the roof to see what is happening and take a good look at this rubber flashing. The rubber flashing is itself leaking and trapping and holding water underneath it. Further, the real problem (and a fairly obvious one) is that the skylight has a ridge where the plexiglass goes into the framework of the skylight. That ridge was collecting water and has only a few chunks of old dried up caulking remaining. Water was running off the dome into this ridge, through the housing and into our house. I ripped out all of the rubber flashing he installed that was trapping water and recaulked the plexiglass and wow... no more leaks!! All in all, we got taken by this guy. Although he is very pleasant, his work is sloppy and unprofessional. I could not recommend him to anyone.

2 of 2 people found this review helpful.
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