Reviews

10/10

I can't recommend these guys enough for their PROMPT and CHEERFUL response with a problem that came up post-cleaning. They came back to address it a day after I emailed, and the result was an even cleaner barbecue.

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Company Response

Hey Shelley, thank you for letting us know about any problems you may have had post cleaning. We work extremely hard to maintain our reputation and the quality of our workmanship. A happy customer is the best type of customer, thank you for giving us the opportunity to leave you as one. We look forward to seeing you again in the future.

9/10

A large part of why I went with Tempasure is Len, who spent a lot of time on the phone with me (more than one call) going over the installation, the choice of boiler, extending the life of the boiler, etc.. I felt after our conversations - and after reading the many glowing reviews - that if something went wrong, he'd be there to take care of it. The guys who did the actual installation were friendly and hard-working, and when they hit a couple snags in the exterior ducting they walked me through it, and while I was a little alarmed at some of the (de)construction that needed to be done, they cleaned up and repaired it. I hadn't understood that there was a whole other element to this boiler that I didn't have with the previous one, which involved a separate machine which pumps out the water condensation from the boiler (at least I think that's what it does.) That required drywalling after the installation, which is a separate cost ( Len had mentioned the drywalling, what I don't recall is whether this extra machine was mentioned.) I mention it just so that you know you might end up with one more element than you expect. Len takes pride in his work and his word and I have spoken with him since posting my initial review; I have since edited the review and rating.

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Company Response

Thank you so much Shelley for taking the time to write such informative feedback. We appreciate your business and know that it was a large investment and we thank you for working with Tempasure.
As for the condensate pump all high efficiency appliances produce water and we have to remove that condensation mechanically unless there is a floor drain close by - this is standard.

Again, thank you so very much for your business.
Happy holidays!