Geoffrey L.

UPDATE: STILL NO CONTACT June 2021. I am still waiting for a 45 minute job to be completed. I have been waiting for a screen fix for four years -- I was offered springs to fix it myself (2017), and when the parts weren't what I needed I was told the installer would fix it (but he didn't have parts either) (this was in 2019), then the sales manager took the screen with him and said he'd fix it (2020). When I said 'Hey, let's get this done, he said "Yes", and then when I pushed him later for action he blamed CO-Vid and weather. For a screen? I live alone and am not a CO-Vid risk. I am also waiting for a glass replacement for which I am paying. I waited almost a year after I ordered it from the original specs and even then had to ask to get him to come out to do the work. The manager (Terry Blondin) got the job half done and one of the panes broke. Okay. But that was a year ago. So, four years for a screen and two now (June 2021) for a glass replacement. Still waiting .... They were much quicker when the bill was 7k and not just a few hundred dollars. Quality of the windows is reasonable but the service is poor. If you trust them to make a good product it won't matter ... who needs service?

The installers were prompt and professional. They quickly installed both of my purchases, adjusted them to ensure they were balanced in the opening, secured, caulked, capped, and cleaned up. This is my second home and my third installation with Clera (Terry Blondin rep) and I am very, very happy with their work, their price, their quality, and their follow up and support. I have recommended Clera/Terry to friends and neighbours, all of whom are happy with the service they received. I have no qualms about recommending most highly Terry Blondin, his installation crew, and Clera Windows.

I first contacted Terry Blondin @ Clera Windows to for a house I was renovating in Guelph. I replaced a large window, patio slider and an entrance door. Excellent price, fantastic installer, great follow up by Terry. I later replaced another two and had the same great experience. Now I call him exclusively. I just bought another renovation property in Fergus. Terry's installers were fantastic, the windows were an excellent value, the appearance transformed my house, the service was quick and efficient, and the price was very reasonable. Terry is now doing the rest of the house. I have referred Terry to three associates, all of whom are equally happy with his work. I highly recommend Terry Blondin and Clera Windows.