Folks at Raywal were responsive and to their credit they did fix most of the errors that were identified. However, if I did not pay attention to the detail, we would still be without a kitchen and out of money.
The process was extremely frustrating, tedious and iterative our project that was expected to be completed first week of October ended in the second week of December.
Upon our completion of the contract we realized that our sales person and designer no longer worked at Raywal, I offered to review the design and ensure we received a complete kitchen and nothing was missed. I was told point blank to not worry as things would be “PERFECT” and as per design.
Round #1:
Our Kitchen was delivered with multiple issues did not match the drawings and our requirements as per Quote. The service person arrived quickly to note the errors, I did find it annoying that I had to prove what I had ordered. E.g. of issues, cabinets were of different sizes, the light-valances inaccurate, trim missing.
Round #2:
Once the Kitchen was installed we noted additional issues. We had a ½ completed kitchen for about 3 weeks until the parts were delivered and installed. During this installation parts were missing and not installed as per the design. This lead to another visit by the friendly service person who concurred with the issues.
Round #3:
At the next service visit the service person showed up without the required parts and as a result it was a wasted service effort, I had a few conversations with the service folks which were non helpful and I had to escalate to their manager (took multiple efforts to get to him).
Round #4/ Final round:
Upon my pressure I requested for the service person to come and do a thorough assessment of gaps and take the required time to complete the job in one attempt; this resulted in the job being completed finally!
Overall, if your kitchen is staight-forward and the chances of errors are few they are good, if things break they are helpful but slow.
