Reviews

10/10

Everything went very smoothly getting a toilet replaced. Jeff was professional right from the start. He came one day and gave an estimate which was very reasonable. He also walked around the house with me, giving me advice in a few areas. The actual day of service - no problems at all with the installation. Booking appointments online was easy. He is also quick to respond to emails, and very friendly. Most of all, I was indecisive as to what kind of toilet I wanted given the size of my bathroom. He helped problem solve with me. Regardless of my choice, he was well stocked on his van so he could do everything on the spot. I am very satisfied with the result.

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Company Response

Thank You Bob(
It's always rewarding for us to receive such a kind review and is very much appreciated. It was our pleasure to be of service and hope to hear from you should you require our service in the future, we are always here to help! The Team at The Great Plumbing Co

10/10

I bought this house 17.5 years ago and Steve had installed the opener previously. About five years ago, I had a small problem and called Steve. He directed me on what to do over the phone and I fixed it. A few weeks ago, there was another problem. Steve came over and fixed it. After about 20 minutes of work, he didn't charge me for the service call. I would have completely understood if he did. He told me at the time that a part was not going to last much longer. Sure enough, that part broke down again. When I called, he said he was on a job but would come over after. Sure enough, he was at my house within a few hours. The price was the same as he told me earlier. The only reason the total expense was more was because I opted for a new keypad and remote. He didn't hard sell me at all on these items, more the other way around. He even offered to come again to replace the keypad with no service charge but I wanted it all done at once. Throughout it all, I felt totally comfortable with how Steve operated. Had he told me to replace the entire unit, I would have believed him given the length the original opener has lasted. The fact that he did a free service call a few weeks ago was also very impressive to me. I don't see that often anymore, and he had no guarantee I would use him for the final job. Steve was a great guy.

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10/10

Paul was amazing in removing a severe blockage from my dryer vent. He was efficient, and careful to do a thorough job. His price was less than other places I had called. He was very honest about the problem, and identified ways to make it better long-term. Great integrity: When I asked him if I needed a full duct cleaning service for the house, he checked and told me I did not need it for now. Feel confident with him.

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Company Response

Hey Bob, it was a pleasure meeting you. It's really impressive what these birds are capable of doing, and we seen first hand the amount of debris that was in the vent that created the blockage. This was a fun one to clean out and glad that I was able to get everything cleaned so the dryer can run at optimum efficiency. As far as your homes HVAC system goes, have it checked out again in a couple years, and in the meantime, keep up to date on the filter changes & system maintenance. Thanks again for your business, and if we can be of any other help or service in the future, keep us in mind. All the best, Paul