Reviews


First Review

10/10

Smooth Renos was referred to us, and we wouldn't hesitate to refer them, as we were very happy with the service throughout the renovation process. At the outset, when we met Nadeem, we could tell he was the contractor for us. He came with many ideas, though rather than trying to sell them, he was trying to get a sense of what we were looking for. We had seen other contractors that were more pushy, and this first meeting was a refreshing change due to Nadeem's genuine nature. The name of the company and it's slogan "built on quality, backed by referrals" are both very fitting. After our initial visit, we were provided with a quote as well as 6 pages of references. We knew a couple of the people on the list, and they were very willing to show us the work, and gave excellent recommendations. We also called 3 or so others on the list and they also had only positive things to say. Not only that, but people we left messages with actually called us back to give their feedback! We largely stuck to the budget, aside from some things we decided to add along the way. On this, we were provided with advice on what would make sense to spend money on, and what would not. In terms of timing, the project was largely completed on time, with some slight permitting delays due a slow response time by the city. In terms of quality, all of the trades that worked on our project provided extremely high quality work, and are also very personable and a pleasure to deal with. Finally, one thing that we believe sets Smooth Renos apart is the communication. We were constantly in touch with Nadeem on any decisions that needed to be made, and he was very responsive to our questions and was happy to provide advice on the decisions. We were extremely happy with the end product, and look forward to enjoying it in the years to come.

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10/10

We ordered a garden stone for a memorial and were very pleased with the service we received, as well as the final product. We had the opportunity to see a print of what the product would look like before it was carved, and we had the opportunity to make changes. This helped with the concern we had with ordering the product without seeing it first. The service we received was excellent; all questions were answered promptly. The final product was exactly what we wanted, as we weren't able to find anything ready made.

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10/10

Vito did an excellent job. He came to do the inspection on short notice, and was very personable and patient with our many questions. The report was very detailed, with pictures and explanations. While there was nothing significantly wrong, he pointed out a few things which should be addressed which we would not have thought of. He also provided recommendations for workers that could address some of the items.

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Company Response

Hi Jory. Thanks for the testimonial. I'm glad to hear that you were happy with the contractor referrals too. Sounds like they took care of the items found at the inspection. Cheers,
Vito

10/10

We were very happy with the service and quality provided by Pro-Loc. We found out about them through a recommendation, and quickly found out why they were recommended. They were extremely patient throughout the process, as the walkway involved getting support of our neighbour, and we weren't exactly sure what we wanted. They had excellent suggestions as to what would look best, and the prices were reasonable without sacrificing quality. Most importantly, we are very happy with the end product, as it looks great, and we wish we had done it years earlier. They even came back to replace a couple of the stones after receiving payment, showing how important customer satisfaction is to them.

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10/10

Service was excellent. The 2 workers (one was the owner) were extremely friendly and knowledgeable, and took time to explain what they were doing and answer questions. They were also very good with the kids, who were also curious and asking questions. The quality of the work was excellent. A couple of things came out of the ducts that were obviously there from when the house was built, so 2 previous duct cleaners had missed them. They also took extra time to solve nagging issues that no one else who had done any service cared enough to look at. The price is also very reasonable considering the quality work, as some other places are charging at least 50% more. I would absolutely recommend them.

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Company Response

Jory, Thank you so much for writing a review here on Homestars and for all of the kind comments. We at Capps truly clean up what others leave behind, thank you for the mention in your review.
Jory it was our pleasure being of service to you and we will look forward to being of service to you in the future. From all of us at Capps Happy Holidays! Regards, Kathe Mann