Replacement of broken springs, garage door
Garage door suddenly stopped functioning, and it was clear that one of the 2 springs had broken. I called Dodds at about 1:45 p.m. and was told someone would be here before 5 p.m. Indeed, the entire job was finished, two springs replaced, by about 3:30 p.m. Now that is seriously fast response time! I'm impressed.
I contacted Juff's Roofing because of significant ice damming on the roof of my employer's home. A company I contacted 5 days previously had indicated they would remove the ice within 48 hours but 5 days later they had not arrived and did not return 2 days' worth of phone calls. With the lost time, the ice situation had worsened dramatically. This concerned me greatly because 2 years ago a similar situation resulted in water leaking inside the house. Michael was thorough and professional in his approach, outlining what needed to be done, the likely cost to do it, and promising that the crew would arrive the following day to remove the ice. I'll admit I doubted those words when "the following day" presented horrible conditions (a blizzard with blowing and drifting snow) but indeed the hardy crew DID show up and Michael as well as Shane were in touch with me throughout providing updates by email and by cell phone as ice was removed. Access to the location was difficult as there was easily 2-1/2 feet of snow in the area where they would need to set a ladder, the distance between houses is narrow in that area, the roof was covered in ice and snow, and the weather conditions were horrible. Despite all of that, they worked diligently to remove the ice. I then made an appointment with Steve who went up into the attic to identify (and photograph) the various issues that had led to such a serious icing situation. He was prompt and thorough and professional in identifying the problems, optimal solutions, and the cost. We now have an appointment for remediation of the issues in the attic that has led to 3 consecutive years of ice problems with this house. Based on my experience to date, I have no doubt that the issue will be resolved by the work we have scheduled. I have no hesitation at all in recommending Juff's Roofing.
I contacted Juff's Roofing because of significant ice damming on the roof of my employer's home. A company I contacted 5 days previously had indicated they would remove the ice within 48 hours but 5 days later they had not arrived and did not return 2 days' worth of phone calls. With the lost time, the ice situation had worsened dramatically. This concerned me greatly because 2 years ago a similar situation resulted in water leaking inside the house. Michael was thorough and professional in his approach, outlining what needed to be done, the likely cost to do it, and promising that the crew would arrive the following day to remove the ice. I'll admit I doubted those words when "the following day" presented horrible conditions (a blizzard with blowing and drifting snow) but indeed the hardy crew DID show up and Michael as well as Shane were in touch with me throughout providing updates by email and by cell phone as ice was removed. Access to the location was difficult as there was easily 2-1/2 feet of snow in the area where they would need to set a ladder, the distance between houses is narrow in that area, the roof was covered in ice and snow, and the weather conditions were horrible. Despite all of that, they worked diligently to remove the ice. I then made an appointment with Steve who went up into the attic to identify (and photograph) the various issues that had led to such a serious icing situation. He was prompt and thorough and professional in identifying the problems, optimal solutions, and the cost. We now have an appointment for remediation of the issues in the attic that has led to 3 consecutive years of ice problems with this house. Based on my experience to date, I have no doubt that the issue will be resolved by the work we have scheduled. I have no hesitation at all in recommending Juff's Roofing.
