I needed a plumber to inspect my water meter, after a bit of a flood in the basement and stop a toilet from constantly running. I didn't have any referrals or recommendations so I looked up 3 somewhat major plumbing companies online who quoted me a fee between $80 - $120 to come to the house and hourly labour fee between $35 - $50. I then saw an online review that encouraged people to try the smaller plumbing companies and that's when I came across some very positive Home Stars online reviews for Rickey Rooter. When I called Rickey for a quote, he said "why don't I just come out to the house and once I know what the problem is, I'll tell you about it and how much it will cost to repair" - no initial fee required! I was immediately impressed and hoped it wasn't a 'too good to be true' story. Rickey quickly made himself available and assessed the problem in no time. He explained everything to me in layman's terms so I could understand and his cost was very reasonable. Further, I mentioned a concern I had about a toilet that was constantly running and it rocked from side to side!! I asked if it would be best to buy a new toilet, and he told me he could repair it to work perfectly without the extra cost. Just as I thought we would schedule a day for the work to get done, he went out to his truck, brought in some tools, a few parts and before I knew it, everything was fixed and working better than ever - 100% Furthermore, he left me with good advice and helpful tips at no extra cost! Rickey is extremely pleasant, honest, trustworthy, punctual, dependable, and does quality work at an affordable price. I am very happy to say I have found my plumber of choice!!