To whom it may concern:
Please find our response to the above review.
With regards to Mr. Lorne Babiuk’s (of Gerrard Street in Toronto) complaints, it is important to note that it was, at all times, our intention to install the customer’s products as quickly and as efficiently as possible.
One of the four doors was back-ordered for about three weeks because of the special custom size. We suggested to Mr. Babiuk that we would be pleased to install three of the four doors and return to install the fourth door in question when it was ready (an approximate 3 additional weeks). The customer refused and insisted that he wanted them all to be installed at the same time.
At all times, when communicating with Mr. Babiuk, conversations were always difficult and it was reported from many of the female staff members that he was not only unprofessional, but was arrogant, used bad language, and would hang up the phone during the call.
The only minor outstanding issue following installation was that the manufacturer provided locks with individual keys instead of all of the locks operating with one key (this service has since been performed). Contrary to Mr. Babiuk’s statement, an appointment was booked for October 1, 2013 and Mr. Babiuk did not show and did not answer his cell phone. The service appointment, therefore, had to be rebooked.
Mr. Babiuk signed a completion certificate indicating his complete satisfaction. However, it is a fact that unfortunately, some people try to avoid their financial obligations. At the time of writing, we have received only one dollar from Mr. Babiuk in payment and there remains an outstanding debt of $9,876.00.
It is unfortunate that Mr. Babiuk is not happy with our company, especially since in his review, he states that, “Paul and his crew came and installed the doors and they did a very good job on the install and the doors looked good.”
Since the balance of $9,846.00 still remains, this account, regrettably, will probably have to be collected through small claims court. We trust that he will reconsider his position, remit his outstanding balance, and join the many thousands of satisfied Consumer’s Choice customers.
Regards,
Collections Department