Reviews

10/10

I was trying to figure out what was going on with the pipes leaving my basement (separate apartment) and my house. We had a washing machine clog, twice in five months, and I needed some answers. I called a free sewer specialist from this site that came highly recommended. They snaked the pipes with a camera and said that the pipe leading from my outside cleanout to the city was the problem. Then gave me a $7K quote to put in new ones. I called Peter for a 2nd opinion. He was skeptical about the diagnosis. He sent me Tenzin and his assistant. They categorically proved through snaking with a camera and testing with water and flushing toilets how faulty and wrong the advice was from the first company. The pipes were fine. It was something that got into the 1 1/2 inch pipe leading from the washing machine. If not for Tenzin and Peter's expertise, them doing the work, and me being willing to pay some money for real advice, I would be out $7-8K. Don't go with the free guys. I'm really grateful to this company.

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Company Response

Thank you Daniel for taking the time to write a review and to share your experience with Plumbers Direct! We are so grateful for the trust you have placed in Plumbers Direct and our goal is to always provide the best services. We look forward to serving you for many years to come.

10/10

We had to replace our water service pipe up to the water meter. Canadian Rooter seems to be a tight organization. I dealt primarily with Naz, who came by to give me the quote and attended on the day of the job as well. He's very knowledgeable about this kind of work - much more so than previous people I called. He gave a price and a description of how the work would proceed and it came out exactly as promised. I am very happy with the work and would not hesitate for you to call him and get him to come by to look at your job.

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Company Response

Thank you Dan !
I really appreciate your wonderful review and I look forward to work with you in the future.

Best Regards ,
Naz - Operations Manager.

1/10

My wife and I were recommended to Ricardo from Home Hardware, where we were going to purchase a new front door. He came to our house before installation and purchase looked at the existing door and gave us a recommendation regarding which door to purchase. He also gave us a quote for his services. After delivery, Ricardo and an assistant removed the existing door and installed the new one, as well as painted the front door, all in one day. Very shortly thereafter, we noticed that the top of the door was leaning into the door frame and slightly hitting it as it closed. Ricardo returned, removed the door from its hinges, and then reinstalled it. He told us that this was the best he could do and said that the leaning was due to issues relating to the house itself. As time passed, the door progressively leaned more and more into the door frame. Approximately one year later, I decided to contact Ricardo again and ask him to fix problem. He again said that the issue was related to the house, not his work, but said that he would come by the next day to look at the door to see what he would do. The next day he failed to show up. I called him and he said he would come by when he could. A week passed, so I called him again. He said that he had been sick but the call did not go well as he continued to shift blame towards the house. I would highly dissuade someone from using Ricardo given his conduct. He is very talkative and does not listen. He asks rhetorical questions but does not appreciate if you answer them. He has had every chance to make this right but instead believes that he did what he was supposed to do. He gave us a quote for the job and then failed to do what he was supposed to do. Given how defensive and argumentative he is, it was impossible to even have him come by to look at it and reasonably discuss the matter.

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