David from Gloucester

I removed an old shed and found a crack. Pat knew just by the photo that it was bad. This and another crack was then identified that the garage floor needed to be replaced. Once digging started, we found problem after problem, after problem. The end price was almost 5 times higher than the quote, but once the hole was dug, and all the issues were discovered, a new quote / contract was signed. Pat (owner) went above, doing things on his own dime to make the experience less burdensome for us including coordinating an engineer and plumber. I cannot say anything negative about Pat and his workers, in fact they are maybe too nice!

From the start, David was forthcoming and upfront of the charges. We saw a great review so we hired them (even if they charged a small surcharge for being outside their usual zone). After the plumber arrived and surveyed the work to be done, he gave an upfront estimate and stuck to it. The work was done quick and he completely cleaned up after himself. The work was a little pricy because he had to put a hole in a finished ceiling to access the outside tap connection and had to replace a old valve that was not properly installed. Before leaving, they went over best practices for winter maintenance and such. Great work! Also, great, positive follow up from the president himself!! I cannot remember the plumbers name that came over to my place, but he was so courteous and down to earth. It is nice to have a friendly plumber that is willing to talk you through what he is doing. I will call them back for sure if ever I need a plumber again (this work was well done and is guaranteed for a year so it is worth it!)