Mark from Toronto

Larry first came to our house two weeks ago, he showed up within the time specified when first booking the appointment. I received 30 minutes call prior to his arrival. Larry reviewed the problem, then explained potential costs before proceeding. He promptly rectified the situation... and I signed up for the Premium Plan based on the service I received. Other firms I've used have not been as prompt, fair and helpful. This week- the same toilet blocked again and Michael came to the house within 4 hours of the call and promptly fixed the issue. He was kind enough not to charge us for the call. Most impressive service I ever received from a plumbing company, to top it all off, he's the owner of the company. Superb service- prompt, friendly, transparent and fair. I will recommend Waterworks.

Shane was always prompt and punctual with phone calls, appointments or at least provided a heads up when he was running behind. For the job itself he showed up on time and completed it on time and did a great job cleaning up afterwards. Based on my experiences this is great- and the quality of the work was exceptional. He matched an old plaster ceiling after a water leak- one would hardly know. I would highly recommend him and his team.